Administrative Support/Operations - Phillipsburg, NJ

Norwescap; Phillipsburg (NJ); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life Insurance

Paid Time Off

Paid Holidays

Retirement Plan

Job summary

Norwescap is seeking an Administrative Support/Operations professional to help families access CFRS programs in an on-site Phillipsburg, NJ office.

You will handle eligibility processes, maintain client files, and prepare monthly program reports while ensuring confidentiality and strong data management. This full-time role requires bilingual English/Spanish communication and collaboration with a regional team.

Qualifications

• High School diploma or GED with relevant experience in human services, childcare, education, or social work.
• Associate's degree in human services preferred.
• Bachelor's degree in early childhood or related field preferred.
• Bilingual in English and Spanish required.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Proficiency with technology and data systems.

Responsibilities

• Communicate with families regarding childcare assistance and CFRS programs.
• Maintain confidentiality in accordance with policies.
• Identify family needs and provide resources and referrals.
• Assist with program eligibility and annual redetermination processes.
• Maintain participant files and related contracts.
• Provide timely updates to encumbrances and monthly reports.
• Document services to support accountability and reporting.
• Inform families about childcare services, policies and procedures.

Skills

Bilingual English/Spanish

Communication skills

Organizational skills

Data systems proficiency

Team player

Education

High School or GED

Associate's degree in human services

Bachelor's degree in early childhood or related field

Job description

Adminsitrative Support/Operations | CFRS

$22.00/hour | 35 Hours/Week | Full Time | Nonexempt

About Us

Norwescap is a 60-year-old anti-poverty organization with a mission to strengthen communities by creating opportunities that improve the lives of low-income individuals and families. Our vision is to help build a community that transforms poverty into opportunity.

This is an exciting opportunity to contribute to a well-established, highly respected nonprofit organization that supports over 20,000 individuals and families each year and helps create opportunities and positive change throughout Northwestern New Jersey.

Essential Functions

This position provides support in the following areas:

• Effectively communicate with families regarding childcare assistance and all CFRS programs.
• Utilizes effective communication and active listening techniques, selecting communications methods that best meet the needs of the families.
• Adheres strictly to confidentiality policies and procedures
• Utilizes the assessment process to identify the needs of families and provides appropriate resources and referrals.
• Supports families during initial program eligibility, annual eligibility redetermination and through the case
• Establishes, maintains, and updates participant files in accordance with the program requirements.
• Supports and maintains all required contracts
• Provides timely updates to manual encumbrances
• Completes all required monthly program reports accurately and on time
• Compiles and provides statistical and program data as requested
• Systematically documents services to ensure compliance with accountability and reporting requirements
• Informs and supports parents and childcare providers regarding childcare services, policies and procedures.
• Complies with the Agency's Personnel Policies and Procedures.
• Perform other related duties assigned by the CFRS Executive Director and other Norwescap administrative and management staff.

Education and Experience

• High School or GED combined with relevant experience in the fields of human services, childcare services, child development, education, or social work (required)
• Associate's degree in human services (preferred)
• Bachelor's degree in early childhood or related field (preferred)
• Competencies:
• Excellent written and verbal communication skills
• Strong organizational skills
• Proficiency with technology and data systems
• Ability to work independently and collaboratively as a part of a team
• Bilingual in English and Spanish required

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Paid Holidays
• Retirement Plan

Work Environment

This position operates in an on-site office location primarily located in Phillipsburg, NJ, with less than 10% travel to Newton and Hunterdon offices or providers in Hunterdon, Sussex and Warren Counties with occasional meetings within the state.

Norwescap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.