Delivery Manager

Hub Group; Omaha (NE); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

EAP

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group is seeking a Delivery Manager in Omaha to lead quarterly client audits, internal process audits, and metrics reporting. You will train and coach staff, support terminal operations, and drive value-added service with a focus on knowledge sharing, technical support, and timely quality of service.

The role requires strong communication, audit capabilities, safety compliance, and adaptability to different shifts.

Qualifications

• High school diploma or GED equivalent.

Responsibilities

• Attend daily pre-shift/safety meetings to outline SOPs, Quality, or Training Topics.
• Monitor problem lane segments and corrective action.
• Assist with onboarding of new hires.
• Assist with retraining and quality evaluations of staff.
• Investigate customer damage concerns for root cause analysis.
• Ensure all company SOPs are adhered to.
• Report safety concerns or forklift damages to management.
• Collaborate on corrective action plans with local managers.

Skills

Organizational skills

Prioritization

Self-motivation

Verbal communication

Written communication

Quality audits

Forklift safety

Microsoft Office

AS400

Fast-paced environment

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

AS400

Job description

Job Description

The Delivery Manager is responsible for quarterly client audits, internal process audits, metrics reporting etc. as well as training and coaching new and existing location staff. This position is responsible for providing value added service to our customers in addition to support local terminal operation through training and auditing to include but not limited to knowledge, technical support, and quality of service in a timely manner.

Job Description

The Delivery Manager is responsible for quarterly client audits, internal process audits, metrics reporting etc. as well as training and coaching new and existing location staff. This position is responsible for providing value added service to our customers in addition to support local terminal operation through training and auditing to include but not limited to knowledge, technical support, and quality of service in a timely manner.

Core Responsibilities & Duties

• Attend daily pre-shift/safety meetings to outline SOPs, Quality, or Training Topics
• Monitor problem lane segments as outlined in the OSD report, hot accounts, and corrective action compliance
• Assist with the training / on boarding of new hires
• Assist with the re-training and quality performance evaluation of current employees
• Investigate customer damage concerns for root cause analysis
• Ensure all company SOP’s are adhered to
• Adhere to all company forklift safety policies
• Report safety concerns or damages noted on the forklift to a manager/supervisor
• Address OSDM during loading/unloading with cargo handler/manager/supervisor
• Collaborate with local managers on corrective action plans
• Must be willing to work various shifts and days as necessary
• Other duties as assigned

Requirements

• High school diploma or GED equivalent
• Organizational and prioritization skills
• Self-motivated and maintains a high level of energy
• Strong verbal and personal communication skills
• Ability to communicate effectively verbally and in writing.
• Ability to perform quality audits on all aspects of the handling process, report areas that do not meet safety or quality standards, and pro-actively work with employees to enhance performance
• Ability to carry out assigned task to their completion and meet deadlines
• Ability to pass forklift and hazardous certifications yearly.
• Ability to lift and pull cargo which weights 70lbs or less
• Ability to work under pressure and problem solve
• Ability to read and understand industry documents (container load plans, bill of lading, bonded documents

Skills

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast paced environment
• General computer skills - Microsoft Office, Outlook, AS400
• Strong verbal and written communication skills

Salary: up to $57,750/year + Bonus Potential

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits We Offer a Comprehensive Benefits Plan Including

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays

About Us

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .