Administrative Support Coordinator

The Chronicle Of Higher Education, Inc.; Norfolk (VA); On-site; USD 40,500 - 49,500; Full time

Job summary

The Chronicle of Higher Education, Inc. seeks an Administrative Support Coordinator in the PARKING FACILITIES department. This role manages the parking citation appeals process, handles third‑party customer program accounts, and ensures proper documentation within the parking management system.

Works with the Customer Service Manager and financial services to ensure accuracy. Requires considerable administrative experience in an office/university setting, strong MS Office skills, and proven

Qualifications

• Extensive knowledge of MS Office applications.
• Experience with parking management systems and related portals.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer-service abilities.
• Ability to manage multiple processes and improve efficiencies.

Responsibilities

• Manage the parking citation appeals process and notification of results.
• Serve as primary contact for customers in the Third-Party Customer program.
• Establish and maintain accounts in the parking management system.
• Collaborate with Customer Service Manager and financial services to ensure account accuracy.

Skills

MS Office

Parking management system

Customer service

Communication

Problem solving

Training customers

Tools

T2 Flex PMS

DMV mainframe access

Job description

Posting Details

Role Title Gen Admin Supv I/Coord I

Role Code 19221

Pay Band 04

Posting Details

Working Title Administrative Support Coordinator

Position Number 00764A

Department PARKING FACILITIES

Location Norfolk, VA

Type of Position Classified

Type of Job Full Time

EEO Category E Paraprofessionals

Job Description

This position will manage the entirety of the parking citation appeals process including notification of results, the second appeal process, customer follow-up, and proper documentation within parking management software. This position will be the primary point of contact for customers participating in the Third-Party Customer program and will be responsible for establishing the accounts in the parking management system, providing assistance to participants, evaluating current processes and identifying improvements, and partnering with the Customer Service Manager and financial services team to ensure account accuracy.

Knowledge, skills and abilities

• Some knowledge of MS Office Software Applications.


• Some knowledge of T2 Flex Parking Management System ( PMS ),including some knowledge of database management and reporting, T2Flexport Customer Portal, T2 Iris, Genetec Security Desk, DMV mainframe access, Offstreet Technologies Admin Portal or similar related systems/software/applications.


• Excellent verbal and written skills.


• Excellent interpersonal skills with demonstrated ability to effectively work and communicate with customers.


• Good customer service skills, including problem solving, conflict resolution, and account relationship management.


• Superb keyboarding, grammar, spelling and proof reading skills.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

• Considerable administrative experience in an office or university environment.


• Considerable experience managing processes, information management, and reporting.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

• Expert with MS Office Software Applications.


• Expert Knowledge of T2 Flex Parking Management System ( PMS ),including knowledge of database management and reporting, T2Flexport Customer Portal, T2 Iris, Genetec Security Desk, DMV mainframe access, Offstreet Technologies Admin Portal.


• Demonstrated project management experience to successfully on-board new customers and evaluate current processes and recommend opportunities to improve efficiencies.


• Ability to interpret, apply, and explain established policies and procedures.


• Demonstrated ability to effectively communicate and conduct in-person and over the phone training for external users of PMS.

Conditions of Employment

Must be eligible to accept employment in the USA .

Annual Salary/Hourly Rate

Salary non-negotiable $ - 45,000

Job Requisition Number

S03386

Job Open To

General Public

Open Date

07/23/2026

Close Date

08/14/2026

Open Until Filled

No

Special Instructions Summary

N/A

Criminal Background Check

The final candidate is required to complete a criminal history check.

College Home Page

https://www.odu.edu/

Department Home Page

https://ww1.odu.edu/transportation-parking-services

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at [phone].

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is(a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor’s legal duty to furnish information.