Administrative Support Associate

University of North Carolina; Charlotte (NC); Sur place; USD 35 000 - 43 000; Plein temps

Résumé du poste

UNC Charlotte is seeking an Administrative Support Associate to manage the department's office operations. The role supports financial functions, maintains records, and assists faculty and students with services and information.

The position requires coordinating personnel processes, tracking work hours, and providing administrative support to the Department Chair and staff. Proficiency in Office and collaboration with campus systems is essential.

Qualifications

• High school diploma or equivalent required.
• Experience working in higher education is preferred.

Responsabilités

• The Office Manager serves as the primary contact for the Department of Global Studies and supports admin, financial, and operations.

Connaissances

Office Management

Budgeting

Front Desk Operations

Student Employment

Event Support

Communication

Customer Service

Formation

High School Diploma

Outils

Microsoft Office

G Suite

Canva

Adobe Pro

Banner

Social Media

Description du poste

Please see Special Instructions for more details.

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. Do not write ‘see resume’ on your application when completing the job duties section.

Hours per week 40

Months per year

Months per year 12

Position Number

Position Number 003254

NC Salary Grade Equivalency

NC Salary Grade Equivalency NC02

Classification Title

Classification Title Administrative Support Associate - Journey

Working Title

Working Title Administrative Support Associate

Salary Range

Salary Range $35,360 - $42,779

Anticipated Hiring Range

Anticipated Hiring Range $35,360 - $39,253

FLSA Status

FLSA Status Non Exempt

Division

Division Academic Affairs

Department

Department College of Humanities & Earth and Social Sciences (Col)

Work Unit

Work Schedule

Primary Purpose of Position

The position will serve as the Office Manager and primary contact for the Department of Global Studies. The person in this role is responsible for coordinating and supporting the administrative, financial, and operational functions of the department to ensure efficient daily operations and effective delivery of academic and student services. The main responsibilities of this position include managing and reconciling departmental budgets and expenditures, coordinating personnel and student employment processes, maintaining records and reporting systems, and providing administrative support to the Department Chair, faculty, staff, and students. The person hired into this role will utilize University systems and software, including Google Workspace, Microsoft Suite, and Social Media, to perform some administrative tasks.
The position independently resolves operational and financial issues and serves as a key resource for departmental business processes, office coordination, event planning, and student support.

Required Minimum Qualifications

Graduation from high school or an equivalent combination of education and experience.

Note: Some state job postings state that you can qualify by an ‘equivalent combination of education and experience.’ If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

• Serve as the Office Manager and primary contact for the Department of Global Studies.
• Coordinate and support the administrative, financial, and operational functions of the department to ensure efficient daily operations and effective delivery of academic and student services.
• Independently resolve operational and financial issues, and serve as a key resource for departmental business processes, office coordination, event planning, and student support.
• Prioritize funding requests using account history and summarize period-end financial activity for management review.
• Manage high-volume front desk operations, receiving visitors, callers, and walk-ins.
• Coordinate student work tasks, including tracking student work hours, processing student timesheets, training students on software, office equipment, file maintenance, mail processing, and data entry.
• Train new faculty and staff on financial or personnel procedures.
• Establish a model for positive, professional customer interactions and serve as a reliable liaison between the university and external service providers.
• Maintain a firm grasp and familiarity with policies relating to the administration of the department’s programs, university and college policies relating to academic affairs and student services, and policies and procedures with respect to financial and budgetary matters that affect the operation of the department.
• Assist students in acquiring program-related information and in accessing services such as the Writing Resource Center, library, counseling center, and other academic services.
• Provide factual and procedural information about the majors and minors.
• Independently create announcements or flyers for general distribution each semester.

Other Work Responsibilities

• Assist with events and conferences, including arranging room and food setups.
• Alert and work in an advisory capacity with the Department Chair in addressing problems that arise with respect to faculty, students, administrative, and budgetary matters.
• Maintain appropriate personnel records and complete the necessary related forms for faculty matters such as contracts and conflicts of interest.
• Supervise and train student staff to ensure continuous coverage for the front desk.
• Assist students with inquiry probing, advising service referrals, form completion (e.g., major/minor declarations, special requests), and presenting viable options for complex scenarios.
• Enter information into unit, departmental, or university databases (i.e., Banner, budget, student majors or minors, etc.).
• Utilize desktop publishing to create documents on a regular basis, such as flyers and newsletters.
• Routinely contact the Help Desk to resolve technical problems.
• Compile lists from a database each semester for auditing enrollment of graduate students.

Departmental Preferred Experience, Skills, Training/Education

• Experience working in Higher Education is desired.
• Intermediate proficiency in Microsoft Office and G Suite, Canva, or Adobe Pro, along with social media experience, is preferred. Experience with university-specific systems and software, or the ability and willingness to learn new systems, is also preferred.
• Experience with problem-solving, resourcefulness, and effective written and verbal communication skills is a plus. The ability to create posters and flyers would be an asset.
• Ability to work independently, with a high level of professionalism, customer service orientation, and careful attention to detail and deadlines is preferred.

Necessary Licenses or Certifications

Work Location

Work Location

Work Location Macy 103

Posting date 11/11/2026

Closing date 11/18/2026

Proposed Hire Date

Proposed Hire Date 01/04/2027

Contact Information

Special Notes to Applicants

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. Do not write ‘see resume’ on your application when completing the job duties section.

Required fields are indicated with an asterisk (*).

Job Application Questions

• * How did you hear about this employment opportunity?
  • UNC Charlotte Website
  • HERC Job Board
  • Inside Higher Education
  • Mitratech Circa (formerly known as Local JobNetwork)
  • Another Website
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • Other
• Where did you learn about this posting?

  (Open Ended Question)

• * Do you have a High School Diploma/GED; or an equivalent combination of education and experience?
  • Yes
  • No
• * Do you have Microsoft Office and Google Suite, Canva, or Adobe Pro, along with social media experience? Please explain your experience.

  (Open Ended Question)

• * Do you have university-specific systems and software experience? Please explain your experience.

  (Open Ended Question)

Required Documents

• Resume / Curriculum Vitae
• Cover Letter / Letter of Interest

Optional Documents

• Contact Information for References

9201 University City BlvdCharlotte, NC 28223