Associate Director for Course Support Services

University of North Carolina

Charlotte (NC)

On-site

USD 61,000 - 75,000

Full time

8 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

University of North Carolina Charlotte is seeking an Associate Director for Course Support Services within the University Center for Academic Excellence (UCAE). The role provides strategic leadership for all course-based learning assistance programs and manages budgets and senior staff.

You will supervise two Assistant Directors, oversee 4 GAs and large tutor PAL teams, and ensure CRLA ITTPC certification and data-informed decision-making drive improvements in student success across over 100

Qualifications

Master’s degree in Higher Education Administration, Educational Leadership, Counseling, or a closely related field.
Three years of progressive administrative and leadership experience in university learning centers or academic support environments.
Experience establishing strategic partnerships with academic colleges, departments, and/or faculty.

Responsibilities

Serve as an active member of the UCAE Senior Staff, assisting the Director with organizational management and strategic planning.
Directly hire, train, supervise, and evaluate two Assistant Directors; provide leadership for staff and Graduate Assistants, tutors and PAL Leaders.
Oversee the operational budget for Course Support Services.
Lead UCAE strategic assessment planning and support unit staff with assessment methodologies and technologies.
Provide leadership for tutoring programs supporting 100+ courses each semester.
Ensure tutor orientation and training maintains ITTPC up to Level 3.
Develop faculty partnerships and implement observation frameworks.

Skills

Leadership

Budget management

Staff supervision

Strategic planning

Data-informed decision making

Partnership development

University student services

Education

Master’s degree in Higher Education Administration or related field

Tools

Salesforce

Job description

Please see Special Instructions for more details.

If there is a document you feel is relevant to this position that you would like reviewed with your resume and application, you may upload it to the \"Other Documents\" section of the Applicant Documents.
The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.

Position Designation

Position Designation EHRA Non-Faculty

Employment Type

Employment Type Permanent - Full-time

Months per Year

Months per Year 12

Work Schedule

8:00 am – 5:00 pm; Monday – Friday with occasional evening and weekend hours required, as necessary.

Hours per week

Hours per week 40

FLSA Status

FLSA Status Exempt

Division

Division Academic Affairs

Department

Department Academic Services (Adm)

Work Location

Work Location Colvard North

Salary Range

Salary Range $68,139

Primary Purpose of Department

The University Center for Academic Excellence ( UCAE ) fosters student learning and supports student academic success by delivering high-quality services and programs to the UNC Charlotte community. The UCAE offers: course-based assistance, academic and life skills development, and population-specific support. We collaborate with departments and programs across campus and within the community to assist students in achieving their academic potential. Our programs and services are continuously improved through routine examination of student learning outcomes, program and service evaluations, and strategic goals.

Primary Purpose of Position

The Associate Director for Course Support Services provides strategic leadership, administrative oversight, and vision for all course-based learning assistance programs within the University Center for Academic Excellence ( UCAE ). Supervising the Assistant Director for Tutoring and the Assistant Director for Peer-Assisted Learning ( PAL ), this position is responsible for the overall design, delivery, and assessment of comprehensive course support initiatives. The Associate Director also manages division budgets and collaborates with faculty and campus leaders. As a core member of the UCAE Senior Staff, this position actively contributes to center-wide administration and strategic planning.

Summary of Position Responsibilities

Serve as an active member of the University Center for Academic Excellence ( UCAE ) Senior Staff, assisting the Director with overall organizational management, strategic planning, and continuous improvement initiatives.
Directly hire, train, supervise, and evaluate two Assistant Directors; provide indirect supervision and leadership for 4 Graduate Assistants, 90 tutors, and 45 Peer Assisted Learning Leaders.
Oversee the operational budget for Course Support Services
Lead UCAE strategic assessment planning, ensuring best practices are met, and support unit staff with assessment methodologies and technologies.
Provide leadership and oversight for the University’s primary tutoring program supporting 100+ courses each semester.
Ensure tutor orientation and training curriculum maintain CRLA International Tutor Training Program Certification ( ITTPC ) up to Level 3 – Master Tutor
Evaluate tutoring delivery, scheduling workflows, and data trends to align operations with enrollment growth and student needs.
Provide leadership for Peer Assisted Learning ( PAL ) initiatives targeting historically challenging courses.
Guide the Assistant Director for PAL in developing faculty partnerships, implementing observation frameworks, and maintaining CRLA International Peer Educator Training Program Certification ( IPETPC ).
Partner with academic departments to align group study models with course learning objectives.
Direct comprehensive promotional strategies that heighten awareness of course support services across undergraduate populations, faculty, and academic units.
Cultivate and manage academic partnerships with colleges and targeted university initiatives (e.g., College of Engineering MAPs program, College of Business, 49er Rebound, College of Engineering).
Represent the UCAE in University-wide efforts, including New Student Orientation, Open House, Admitted Students Day, New Student Convocation, Gold Rush, etc.
Serve as the primary administrative liaison for course support inquiries, expanding academic support visibility across campus.
Master’s degree in Higher Education Administration, Educational Leadership, Counseling, or a closely related field
Three years of progressive administrative and leadership experience in university learning centers or academic support environments
Proven track record in continuous program improvement, assessment, and data-informed decision-making
Experience establishing strategic partnerships with academic colleges, departments, and/or faculty

Preferred Education, Knowledge, Skills and Experience

Demonstrated experience in direct supervision of full-time professional staff
Management of operational budgets
5+ years of experience directing university-wide learning assistance programs at a large institution.
In-depth knowledge of the College Reading and Learning Association ( CRLA ) certification for ITTPC and IMTPC programs.
Experience leading initiatives to improve academic outcomes in challenging courses.
Experience utilizing academic success software (e.g., Salesforce).

Necessary Certifications/Licenses

Preferred Certifications/Licenses

Special Notes to Applicants

If there is a document you feel is relevant to this position that you would like reviewed with your resume and application, you may upload it to the \"Other Documents\" section of the Applicant Documents.
The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.

If time-limited please indicate appointment end date

Contact Information

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Mitratech Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?
- (Open Ended Question)
* Do you have a master's degree in Higher Education Administration, Educational Leadership, Counseling, or a closely related field and three years of progressive administrative and leadership experience in university learning centers or academic support environments?
- Yes
- No