Administrative Support Assoc

North Carolina Agricultural & Technical State University; Greensboro (NC); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

Vacation and sick leave

12 paid holidays

Health benefits (state)

TSERS retirement

Job summary

North Carolina A&T State University is seeking an Administrative Support Associate to assist the Director of the School of Nursing with clerical and administrative duties. The role includes professional support, customer service to students, faculty, and staff, and handling calls and correspondence.

The position requires a high school diploma (bachelor's preferred), plus at least two years of administrative experience and strong computer skills.

Qualifications

• Minimum of high school diploma, bachelor's degree preferred.
• Minimum of two years of administrative or office management experience.
• Exemplary time management and organizational skills.
• Strong problem-solving skills and initiative.
• Strong computer and software skills.
• Strong written and verbal communication skills.
• Ability to work collaboratively with staff and faculty.
• Ability to work independently and manage multiple responsibilities.

Responsibilities

• Provide clerical and administrative support to the Director's Office.
• Deliver professional support and customer service to clients, students, faculty and staff.
• Assist with clerical duties and administrative tasks.
• Answer and transfer calls.
• Compose written materials (memos, emails, agendas or minutes).
• Banner processing and order office supplies.
• Perform other duties as assigned by the Supervisor.

Skills

Time management

Organizational skills

Written communication

Verbal communication

Problem solving

Team collaboration

Microsoft Office

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Classification Information

• Position/Classification Title: Administrative Support Assoc
• Classification Type: SHRA
• Position required to work during periods of adverse weather or other emergencies: N - Not Mandatory
• Minimum Experience/Education: High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Preferred Years Experience, Skills, Training, Education

• Minimum of high school diploma, bachelor's degree preferred.
• Minimum of two years of administrative or office management experience.
• Possess exemplary time management and organizational skills.
• Strong evidence of problem-solving skills and initiative when appropriate.
• Strong computer and software skills.
• Strong written and verbal communication skills.
• Ability to work collaboratively with other staff and faculty.
• Ability to work independently and manage multiple responsibilities.

Position Overview

To serve as administrative support to the Director of the School of Nursing and to provide clerical and administrative support to all matters related to the Director's Office. The duties and responsibilities could include but not limited to; providing professional support and customer service to clients, students, faculty and/or staff, assist with clerical and administrative duties, answer and transfer calls, compose written materials (such as memos, emails, agendas or minutes from meetings), banner processing, order office supplies, and other duties assigned by the Supervisor.

Primary Function of Organizational Unit

North Carolina A & T State University is a public land grant high research institution that is committed to teaching and learning, scholarly and creative research, and effective engagement and public service. As the largest HBCU in the nation, our enrollment is over 12,700 students and our workforce includes over 2,000 employees. North Carolina A&T State University offers over 90-degree programs at the bachelors, master's, and doctoral levels through eight academic colleges. The University is one of the sixteen constituent units of the University of North Carolina (UNC) and is accredited by the Southern Association of Colleges and Schools (SACS). The strategic vision focuses the University on interdisciplinary scholarly activities in a learner-centered environment. The John R. and Kathy R. Hairston College of Health and Human Sciences (HCHHS) comprises six departments and the School of Nursing. The HCHHS offers the following undergraduate degree programs; Communication Sciences and Disorders, Health Services Management, Kinesiology, Nursing, Psychology, and Social Work, Sociology. At the graduate level, HCHHS offers four graduate degree programs including the Masters in Physician Assistant Studies (PA program), Master of Social Work (MSW), Master of Science in Health Psychology and PhD in Social Work. Three additional doctoral programs being are being developed; Doctor of Nurse practice (DNP), PhD in Applied Psychology, and PhD in Sociology. The HCHHS is also home to the Center of Excellence in Integrative Health Disparities and Equity Research (CIHDER), a hub for multidisciplinary research and community engagement efforts to alleviate health inequities. The HCHHS capitalizes on the synergistic relationships between these departments to develop advanced academic health science programming, enhance the training of healthcare practitioners, and conduct collaborative multidisciplinary research and scholastic activity. The School of Nursing is dedicated to equipping individuals for the nursing profession, ensuring they possess the essential skills and knowledge for quality, safe, patient-centered care. Our comprehensive program offerings include traditional bachelor of science in nursing (BSN) tracks, Accelerated Bachelor of Science in Nursing (ABSN), and RN to BSN pathways, catering to different ranges of educational needs. We are committed to advancing health equality and engaging with communities as part of our mission to enhance the wellbeing of individuals and communities. This mission is fueled by leadership, research, education, and service. Our faculty, who are expert clinicians and educators, utilize cutting-edge technology at our Union Square campus to provide nursing education grounded in current theory, research, and evidence-based practice. We are proud to offer a new Doctor of Nursing Practice program, further expanding our educational horizons. Students in all programs, whether pursuing undergraduate or graduate studies, benefit from academic excellence fostered in small, flexible classes guided by supportive faculty. The School of Nursing faculty conduct clinical and translational research and contribute to scholarship that advances the overall health of our communities.

Work Hours

8:00 AM - 5:00 PM; Monday - Friday

Remote/Hybrid Eligibility

On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

Key Responsibilities and Related Competencies

Communication - Verbal/Written

• Applies knowledge of programs, policies and procedures to interpret and communicate information to meet specific needs of staff and clients.
• Demonstrates the ability to work with confidential and sensitive information.
• Composes letters, memos and reports requiring research and presents data accurately to support findings.
• Reviews sensitive materials and edits content constructively.
• Schedules and arranges appointments for the Director to meet with various organizations and committees on the University, State, National, and International levels.
• Provides authorized information concerning a task force or issue with which the Director is working.
• Corrects information given to the public regarding the faculty and staff based on School of Nursing guidelines.
• Answers incoming telephone calls regarding School of Nursing director, faculty and staff.
• Serves as contact for students regarding appointments with the Director and School of Nursing information.
• Serves as contact on university-wide, international, national, and state levels i.e. Offices of the Chancellor, Provost/Vice Chancellor for Academic Affairs, Vice Chancellor Business and Finance, university colleges, divisions, department chairs and deans, American Nurses Association, North Carolina State Board of Nursing and North Carolina Nurses Association.

Office Technology

• Integrates varying software or learns new computer applications to meet unique work needs.
• Serves as a resource for others on a variety of subjects including office equipment, software applications, and information processing procedures.
• Uses computer, printer, copier, fax machine, and other office equipment that are needed for typing, copying, scanning, and sending outgoing correspondence and compiling reports.

Information/Records Administration

• Utilizes, reconciles, and manipulates data for management reports from different internal and external sources.
• Applies an understanding of the information in order to extrapolate key data elements.
• Types and assembles the data and other report information together for draft and final report, proofreading, making appropriate copies to the Office of Academic Affairs and filing the school's copy of the report i.e. annual report.
• Researches, types, compiles, and assembles the data and information as required by the guidelines from the North Carolina Board of Nursing Program Descriptive Report (PDR) and the Accreditation Commission for Education in Nursing Self-Study Report.
• Composes, types, and drafts monthly faculty meeting minutes and agenda; email them to faculty before next monthly meeting.
• Maintains files of all nursing program contracts and partnership agreements and legal documents.

Work Coordination

• Facilitates flow of work throughout a dynamic work unit.
• Coordinates and directs the office support activities and manages a wide variety of records, reports, and files.
• Coordinates activities related to faculty orientation, evaluation, and development; documents as required.
• Serves as backup support personnel in the absence of other staff members, assists students whenever possible, aids in getting students and prospective students correct information.
• Coordinates and support Friends of Nursing Advisory Board.

Problem Solving

• Resolves and/or develops recommendations for unprecedented issues and problems.
• Serves as a resource for others in resolving unprecedented non-standard issues and problems.

Knowledge - Program

• Applies substantive knowledge of program policies and procedures that affect operations.
• Applies program knowledge to client situations.
• Applies knowledge of program content and services in the analysis of information and decision-making.

Position Information

• Working Title: Administrative Support Assoc
• Competency Level: Advanced
• Position Number: 002314
• Recruitment Range: $38,890 - $50,617
• FLSA: Non-Exempt
• Appointment Type: Permanent - Full-time
• FTE: 40 hours/week, 12 months
• Organizational Division: School of Nursing
• Organizational Location: College of Health and Human Sciences
• Organizational Unit: School of Nursing

Posting Detail Information

• Posting Number: SHRA3266
• Open Date: 09/21/2026
• Close Date: 10/16/2026

Special Instructions to Applicant

Employee Benefits available to NC A & T permanent employees include the following and more;

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna - State Health Benefits of North Carolina
• NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans - 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount
• and more

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A& T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

Quick Link

https://jobs.ncat.edu/postings/41556