Administrative Support Assistant

Northwell Health; Manorville (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Northwell Health is seeking a clerical professional to support office operations in New York. You will perform typing, scheduling, patient record filing, and meeting minute taking, while handling incoming calls in a fast-paced environment.

The role requires a High School Diploma and 1–3 years of relevant experience, with accuracy in documentation and insurance information entry in EMR systems.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.
• Proficient in handling calls and scheduling.

Responsibilities

• Performs diversified clerical duties such as typing correspondence, reports, and articles.
• Greets and directs visitors and answers telephones; takes messages and routes intercom pages.
• Schedules appointments/meetings and maintains department files and patient records.

Skills

Typing speed

Customer service

Multitasking

Education

High School Diploma or equivalent

Tools

EMR (Electronic Medical Records)

Practice management system

Job description

Job Description

Performs diversified clerical duties related to the operational needs of the office/department.

Job Responsibility

• Performs diversified clerical duties which may include, but are not limited to: Typing various correspondence, reports, articles; Greeting and directing visitors; Answering telephones, taking messages, directing intercom pages; Scheduling appointments/meetings; Maintaining department/office files, record keeping, patient record filing; Taking meeting minutes; Collecting payments; Keeping inventory and ordering supplies for the department/office;
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
• Answer high-volume inbound calls in a professional, courteous, and timely manner.
• Manage incoming and outbound calls while meeting established service level standards.
• Triage calls and route patients appropriately according to clinical and operational workflows.
• Handle patient inquiries regarding appointments, provider availability, procedures, medical records, prescriptions, and billing concerns.
• Document all patient interactions accurately in the EMR.
• Respond to patient portal messages and voicemail requests within established turnaround times.
• Ensure insurance information is entered correctly into the electronic medical record (EMR) and practice management system.
• Verify insurance eligibility, benefits, referral requirements, and prior authorization status.

Job Qualification

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).