Administrative Support

Rainbow Restoration; Phoenix (AZ); On-site; USD 20,664 - 34,440; Full time

Job summary

Rainbow International® in Phoenix, AZ is seeking an Administrative Support to back management and staff. You will handle clerical, receptionist, bookkeeping and project-based tasks to keep day-to-day operations running smoothly, while projecting a professional image in person and over the phone.

Key duties include answering calls, contacting potential customers, scheduling services, updating customers on service status, collecting payments, data entry and general administrative support.

Qualifications

• Computer literate with proficiency in Microsoft Office (Word, Outlook, Excel) and other computer software.
• Strong written and verbal communication skills.
• Detail‑oriented with strong data entry skills.
• Team player who can work independently.
• Professional appearance and personality.

Responsibilities

• Receive incoming calls in a professional and courteous manner
• Call potential customers to explain the company services and solicit business
• Assist with the scheduling of services
• Notify customers of service call status and follow up with customers after the work is completed
• Collect all monies from all sources
• Perform clerical duties as required, including customer and job data entry
• Perform other duties as required; these may include job functions that are outside the scope of normal job duties

Skills

Microsoft Office

Strong written and verbal comms

Detail-oriented

Team player

Professional appearance

Tools

Xactware experience

Job description

Company Overview

Established in 1981, Rainbow International® offers home restoration, commercial restoration and carpet cleaning services through over 400 locations worldwide. We are on a mission to improve the lives of not only our customers, but also our employee family members. Rainbow International hires people who set high standards for themselves and want to "Live RICH" with a team that values respect, integrity, customer focus, and having fun in the process.

Administrative Support – Role

As an Administrative Support, you are a key team member supporting the work of management and other staff. You are responsible for clerical, receptionist, bookkeeping, and project‑based work to contribute to the day‑to‑day operations of Rainbow International. Exemplifying our code of values, you show respect and courtesy to all customers and employees. You are self‑motivated, self‑directed, and enthusiastic, and you are driven to project a professional company image through in‑person and phone interaction while working cooperatively with others to manage a variety of situations on a day‑to‑day basis.

Specific Responsibilities

• Receive incoming calls in a professional and courteous manner
• Call potential customers to explain the company services and solicit business
• Assist with the scheduling of services
• Notify customers of service call status and follow up with customers after the work is completed
• Collect all monies from all sources
• Perform clerical duties as required, including customer and job data entry
• Perform other duties as required; these may include job functions that are outside the scope of normal job duties

Job Requirements

• Computer literate with proficiency in Microsoft Office (Word, Outlook, Excel) and other computer software
• Experience in Xactware would be helpful, but not mandatory
• Strong written and verbal communication skills
• Detail‑oriented with strong data entry skills
• Professional appearance and personality
• Team player who can work independently

Compensation: $15.00 - $25.00 per hour