Administrative Supervisor II

Boston Children’s Hospital; Boston, Northern (MA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Boston Children’s Hospital seeks an experienced administrative supervisor to oversee unit operations, budgets and staff. You will manage payroll processes, prepare reports, and support the Director with administrative systems and procedures.

The role includes scheduling, committee coordination, and ensuring compliance with hospital policies while maintaining high patient service standards.

Qualifications

• Associate's degree or equivalent experience required.
• At least 4 years of related administrative experience.

Responsibilities

• Provides administrative support for Director and unit operations; monitors and maintains unit files and records.
• Prepares and monitors departmental payroll and related records; schedules and attends meetings and prepares records.
• Supervises and evaluates non-clinical support staff; develops work schedules and delegates assignments.
• Manages space needs and clinician schedules to optimize room utilization and resources.
• Purchases daily medical and office supplies per hospital protocols and monitors inventory.
• Ensures patient satisfaction through effective service and continuous improvement.
• Provides orientation for unit staff on hospital policies and information systems.
• Collaborates with other departments on purchasing, maintenance and repairs.

Skills

Budget management

Staff supervision

Payroll processing

Meeting coordination

Regulatory/compliance knowledge

Customer service

Education

Associate degree or equivalent experience

Tools

Hospital information systems

Job description

Position Summary:

Supervises, performs and oversees administrative functions of the unit, including preparing and monitoring unit's operating and capital budgets, maintaining supply and equipment inventory and developing and implementing unit administrative procedures and systems. Selects, trains, supervise and evaluates work of support service personnel. Provides administrative support for Director.

Key Responsibilities:

• Provides administrative support for Director and unit operations. Monitors and maintains unit files and records, including confidential and/or sensitive information. Prepares, verifies and monitors departmental payroll and related records. Schedules and attends unit-based and departmental committee and council meetings, preparing and maintaining meeting records. Collects and compiles information and prepares reports as required for regulatory and accreditation inspection, management review and special projects.


• Selects, trains, supervises and evaluates unit's non-clinical support staff. Develops and implements work schedules and delegates assignments to meet unit operations and coverage requirements. Conducts annual performance appraisals, monitors and evaluates employee job performance, provides guidance and feedback and initiates disciplinary and other personnel actions as warranted.


• Evaluates Program’s space needs. Oversees clinician schedule(s) to ensure appropriate room utilization and resource allocation. Monitors and coordinates any facility issues which affect operations. Recommends efficiency improvements to the Practice Administrator.


• Purchases daily medical and office supply needs through established Hospital protocols to ensure efficient patient care. Monitors supply inventory/budgeting and identifies and communicates trends and patterns to support cost containment and ensures appropriate use of supplies.


• Ensures patient satisfaction by providing positive and effective customer service. Monitors and assesses management and operations for patient satisfaction. Recommends and implements improvements to service.


• Provides non-clinical orientation programs for unit staff. Ensures all Program personnel are trained in Hospital policies and procedures, as well as in the Hospital's information systems, including follow-up training and consultations. Ensures compliance with third-party regulations and requirements and billing as they relate to proper documentation, coding and charge entry processes for program clinical services.


• Participates in unit leadership group and assists in development and implementation of unit based programs. Communicates and works with management and staff of other hospital departments in coordinating needed purchasing, maintenance and repair services

Minimum Qualifications Education:

• Associate's or equivalent experience is required.

Experience:

• 4 years of related experience is required.