Administrative Specialist, Workforce Operations

American Airlines; Miami (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines in Miami is seeking an experienced administrative professional to support the Workforce Administration team in Technical Operations. You will analyze reports, manage payroll-related tasks in the Workbrain system, and assist with onboarding and process improvements.

The role requires basic to intermediate MS Office skills, one year of administrative experience, and the ability to work various shifts, including nights and weekends. Travel and security clearances may apply.

Qualifications

• High School diploma or GED required.
• At least 1 year of administrative experience.
• Intermediate MS Office experience required.

Responsibilities

• Audit, analyze and prepare department reports including weekly headcount and monthly projections.
• Understand payroll processes and Workbrain system; manage time coding and shift schedules.
• Process overtime, vacations, and shift changes per bargaining agreement and Workbrain.
• Provide excellent service to internal customers via phone, email, and walk-ins.
• Liaise with airport personnel and leadership; onboard new administrative staff.
• Support project initiatives and system implementations for frontline staff and leadership.

Skills

Administrative support

Communication

Time management

Education

High School diploma or GED

Associates degree or equivalent

Tools

Microsoft Office Suite

Workbrain

Job description

American Airlines in Miami is seeking an experienced administrative professional to support the Workforce Administration team in Technical Operations. You will analyze reports, manage payroll-related tasks in the Workbrain system, and assist with onboarding and process improvements.

The role requires basic to intermediate MS Office skills, one year of administrative experience, and the ability to work various shifts, including nights and weekends. Travel and security clearances may apply.