Administrator, Administration Center

American Airlines; Miami (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines in Miami is seeking an experienced administrative professional to support the Workforce Administration team in Technical Operations. You will analyze reports, manage payroll-related tasks in the Workbrain system, and assist with onboarding and process improvements.

The role requires basic to intermediate MS Office skills, one year of administrative experience, and the ability to work various shifts, including nights and weekends. Travel and security clearances may apply.

Qualifications

• High School diploma or GED required.
• At least 1 year of administrative experience.
• Intermediate MS Office experience required.

Responsibilities

• Audit, analyze and prepare department reports including weekly headcount and monthly projections.
• Understand payroll processes and Workbrain system; manage time coding and shift schedules.
• Process overtime, vacations, and shift changes per bargaining agreement and Workbrain.
• Provide excellent service to internal customers via phone, email, and walk-ins.
• Liaise with airport personnel and leadership; onboard new administrative staff.
• Support project initiatives and system implementations for frontline staff and leadership.

Skills

Administrative support

Communication

Time management

Education

High School diploma or GED

Associates degree or equivalent

Tools

Microsoft Office Suite

Workbrain

Job description

Location:Miami Intl Apt (MIA-TRML)
Cities:Miami - FL
Requisition ID:88441
This job will continue to be posted until at least 10/2/2026.

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Workforce Administration Team within the Technical Operations Division.
• Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
• Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.
  

What you'll do

• Audit, analyze and prepare various department reports, including weekly headcount reports and monthly projection reports.
• In depth understanding of all aspects of payroll, using Workbrain payroll system; including time coding and shift schedules
• Proffer and process overtime, field trips, shift swaps and holiday equalization according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
• Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
• Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
• Liaison between various airport personnel, local leadership and team members
• Train and assist with onboarding new administrative center team members
• Contribute and assist with project initiatives, to include implementation of new systems, tasks and methods to front line employees, leaders and administration center team members.
• Submits transactions for computer and system accesses.
• Sort, track and file data and correspondence
• Process time-sensitive requests
• Efficiently and effectively communicate to high levels leadership to address operational inquires
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
• May be required to work shifts, nights, weekends and holidays
• Must be willing to travel as required for professional development

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalent
• At least 1 year of prior administrative experience
• Intermediate experience with Microsoft Office software including Word, Excel, PowerPoint etc.

Preferred Qualifications- Education & Prior Job Experience

• 3 years experience in an office setting
• 1 year experience with unionized workforce
• Associates degree or equivalent work experience
• Previous experience with analyzing data to improve processes and facilitate operational excellence

Skills, Licenses & Certifications

• Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
• Broad understanding of Workbrain or other time and attendance applications
• Ability to prepare correspondence and format reports
• Ability to maintain confidentiality with team member files, payroll data and personal information
• Ability to prioritize and organize work functions effectively
• Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact
• Ability to work individually or with a team

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities:Miami - FL
Job Level: 54/55
Requisition ID:88441