Administrative Specialist I — DMV Insurance & Case Support

NCDOT; Northern (KY); Hybrid; USD 39,000 - 69,000; Full time

Job summary

NCDOT’s Division of Motor Vehicles is seeking an Administrative Specialist I to support liability insurance operations. You will review case files, prepare correspondence, and process penalties and restoration fees when needed.

The role requires strong MS Office skills, cash handling, and the ability to respond to inquiries from customers and LPA representatives while using mainframe tools such as STARS, LITES, and SADLS.

Qualifications

• High school diploma or GED plus two years of related administrative experience.
• Experience using MS Office Suite including Outlook, Word, and Excel.
• Ability to review, process, and balance financial records and monetary funds.

Responsibilities

• Review and interpret customer case files and prepare correspondence.
• Enter civil penalties and restoration fees when insurance lapses occur.
• Research and respond to customer inquiries via email/fax.
• Balance cash receipts and manage daily cash drawers.
• Process refunds and post checks to insurance files.

Skills

MS Office

Outlook

Word

Excel

Office procedures

Monetary handling

Education

High school diploma or GED

Tools

STARS

LITES

SADLS

Job description

NCDOT’s Division of Motor Vehicles is seeking an Administrative Specialist I to support liability insurance operations. You will review case files, prepare correspondence, and process penalties and restoration fees when needed.

The role requires strong MS Office skills, cash handling, and the ability to respond to inquiries from customers and LPA representatives while using mainframe tools such as STARS, LITES, and SADLS.