Administrative Specialist I

North Carolina; Raleigh (NC); Hybrid; USD 37,000 - 42,000; Full time

Job summary

The State of North Carolina is seeking an Administrative Specialist I to manage calls and assist with licensing processes. This hybrid role offers a mix of office and remote work, providing essential support to the Licensing Manager and ensuring effective communication with clients.

Benefits

12 paid holidays annually

State Health Plan via AETNA

Employee discounts through WeSave

Qualifications

• Two years of related administrative experience required.
• Ability to explain and interpret information effectively.

Responsibilities

• Handle incoming calls regarding licensing and complaints.
• Assist in processing license applications.

Skills

Communication

Problem-solving

Education

High school diploma or GED

Job description

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Description of Work

Salary Recruitment Range: $37,782 - $42,000

Salary Grade: NC08

This position qualifies for a hybrid telework option, combining routine office and remote workdays. Telework is subject to management discretion.

Mission of the Department of Insurance

To promote a stable insurance market through unbiased regulation and to protect citizens' lives and property across all 100 counties, while providing superior, user-friendly service with courtesy and respect.

Primary Purpose of the Position

Handle incoming calls at the ASD Call Center regarding licensing, financial/continuing education, Public Records Requests, and complaints. Distribute calls or answer questions directly. Assist in processing license applications and support the Licensing Manager with licensing issues. Also, assist with special projects and other duties as needed.

This position requires working at least 4 days per week in the office.

Incentives of NC State Employment

• 12 paid holidays annually
• State Health Plan via AETNA
• Supplemental benefits including FSA, accident, cancer, critical illness, dental, and vision insurance
• NC State Retirement (TSERS)
• Employee discounts through WeSave

Learn more about benefits at: NC State Employee Resources

Knowledge, Skills, and Abilities

• Knowledge of services, policies, and procedures related to the program or area of specialization.
• Ability to perform administrative tasks, explain and interpret information, and communicate effectively with clients and staff.
• Knowledge of program policies, procedures, and information systems.
• Ability to organize printed and electronic information and analyze data.
• Proficiency with office equipment and relevant technology.
• Problem-solving skills and effective approach selection.
• Excellent written and verbal communication skills, with ability to tailor language to the audience.

Minimum Education and Experience

High school diploma or GED plus two years of related administrative experience, or equivalent combination.

Management Preferences / Qualifications

• Customer service or call center experience preferred.

Application Instructions

Complete the online application via the “APPLY” button. Ensure all relevant education and work experience are included in the application. Applications with incomplete information or resumes in lieu of formal entries will not be considered.

Credentials will be verified, and background checks may be conducted. Equal Opportunity Employer. Accommodation requests under ADA can be submitted via mail or fax. Veteran's preference requires submission of DD Form 214.

Additional Notes

Benefits for permanent employees include health insurance, retirement plans, paid leave, and more. Temporary or contractual positions do not include benefits.