Dining Sales and Services Specialist

Virginia Commonwealth University; Richmond (VA); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Tuition benefits

Retirement planning

Cash matching

Employee discounts

Well‑being resources

Career development

Job summary

Virginia Commonwealth University is seeking a Dining Sales and Services Specialist to lead front-line customer support, dining plan enrollments, and account management for Business Services. The role is on-site Monday through Friday, 8:00 AM–4:00 PM, with duties spanning events and back-end POS/billing tasks.

Qualified candidates have a bachelor’s degree or equivalent experience and at least 2 years in customer service or administration, with strong data accuracy and presentation skills.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field; or an equivalent combination of education and experience.
• Minimum 2 years of experience in a customer service, sales support, or administrative role, preferably in a higher education or dining services environment.
• Proven experience handling data entry, record-keeping, and account management, with strong attention to detail and ability to maintain confidential information.
• Experience using or managing transaction systems, such as POS, enrollment, or billing software.
• Ability to analyze data related to customer inquiries, dining plan trends, and system usage to anticipate and fulfill customer needs.

Responsibilities

• Handle all customer service activities for Dining Services, including email, phone inquiries, and walk-ins.
• Process walk-in dining plan enrollments and maintain records of dining plan changes, exceptions, and cancellations.
• Anticipate and fulfill customer needs, track all incidents and requests for year-round analysis of peak use and relevant data to ensure effective, consistent response.
• Report vending machine issues to vendors.
• Collaborate with the manager to develop dining plan sales/inquiry talking points.
• Manage university dining accounts – enroll new accounts and disable cancelled/separated accounts.
• Assist with student events like Open Houses, Preview Days, and Orientations (may require weekends/evenings).
• Troubleshoot issues with dining plan software and POS systems via phone, web and email.
• Add POS menu items, tenders, plans, etc. into the university transaction system.
• Accurately register dining contracts in enrollment and billing systems.
• Resolve dining contract audit discrepancies.
• Perform data file maintenance as needed.
• Develop, update and add to the sales and services procedure manual.

Skills

Public speaking

Data analysis

Attention to detail

Customer service

Confidentiality

Education

Bachelor’s degree in Business Administration or related field

Tools

POS software

Enrollment software

Billing software

Job description

Advertising Summary:

Join the Business Services team as aDining Sales and Services Specialist! In this full-time, on-siterole (Monday–Friday, 8:00 AM – 4:00 PM), you will serve as theprimary operational and customer support lead for campus dining,helping students and families with plan enrollments, speaking atmajor campus events, and managing backend point-of-sale (POS)systems and account audits. We are seeking candidates with abachelor’s degree (or equivalent experience) and at least 2 yearsof customer service or administrative experience who bring strongtechnical adaptability, public speaking skills, and a commitment todetail. This position offers an annual starting salary range of$50,000–$53,000.

Unit: Business Services MBU

Department: Dining Services

Department Summary: The Dining Sales and ServicesSpecialist handles front-line customer support, dining planenrollments, and account management for Business Services.Operating on-site Monday through Friday from 8:00 AM to 4:00 PM,the role splits time between helping students and families(including speaking at campus events like Open Houses) and managingbackend technical tasks like POS updates, billing audits, andvendor reports. We're looking for someone with a bachelor's degreeor equivalent experience and at least 2 years in customer serviceor administration who can pick up systems quickly, keep dataaccurate, and stay cool under pressure in a busy environment.

Duties & Responsibilities:

Customer Service/Sales Management:

• Handle all customer service activities for Dining Services,including email, phone inquiries, and walk-ins.
• Process walk-in dining plan enrollments and maintain records ofdining plan changes, exceptions, and cancellations.
• Anticipate and fulfill customer needs, track all incidents andrequests for year-round analysis of peak use and relevant data toensure effective, consistent response.
• Report vending machine issues to vendors.
• Collaborate with the manager to develop dining plansales/inquiry talking points.
• Manage university dining accounts – enroll new accounts anddisable cancelled/separated accounts.
• Assist with student events like Open Houses, Preview Days, andOrientations (may require weekends/evenings).
• Electronic Systems Management:
• Troubleshoot issues with dining plan software and point of salesystems via phone, web and email
• Add POS menu items, tenders, plans, etc. into the universitytransaction system.
• Accurately register dining contracts in enrollment and billingsystems.
• Resolve dining contract audit discrepancies.
• Perform data file maintenance as needed.
• Develop, update and add to the sales and services proceduremanual.

Qualifications:

Minimum Qualifications

• Bachelor’s degree in Business Administration, HospitalityManagement, or a related field; or an equivalent combination ofeducation and experience.
• Minimum 2 years of experience in a customer service, salessupport, or administrative role, preferably in a higher educationor dining services environment with the ability to connect with ayoung adult demographic.
• Proven experience handling data entry, record-keeping, andaccount management, with strong attention to detail and ability tomaintain confidential information.
• Experience using or managing transaction system, such aspoint-of-sale (POS), enrollment, or billing software.
• Ability to analyze data related to customer inquiries, diningplan trends, and system usage to anticipate and fulfill customerneeds.
• Proven experience delivering speeches or presentations in largegroup settings.
• Demonstrated ability to work in and foster an environment ofrespect, professionalism and civility with a population of faculty,staff, and students from all backgrounds and experiences.

Preferred Qualifications

• Ability to rapidly pick up new software systems and technologytools.
• Ability to work independently and collaborate with teams.

Salary Range:

$50,000-$55,000

Benefits

All full-time university staff are eligible for VCU’s robust benefitspackage that includes comprehensive health benefits, paid annualand holiday leave, generous tuition benefits, retirement planningand savings options, tax-deferred annuity and cash match programs,employee discounts, well-being resources, abundant opportunitiesfor career development and advancement, and more.

FLSA Exemption Status:

Non-Exempt

Hours per Week:

40

Restricted Position:

No

ORP Eligible:

No

Flexible Work Arrangement:

Fully Onsite

University Job Title:

12211N - Specialist AX 1