Licensing Systems Support Specialist - Internal Applicants Only

Virginia AG; Virginia; On-site; USD 55,000 - 60,000; Full time

Job summary

Dept of Professional and Occupational Regulation (DPOR) in Virginia is seeking a Licensing Systems Support Specialist to serve as a technical resource, resolving defects, implementing changes, and developing operational processes for the EAGLES licensing system.

You will provide board staff support, assist with training, test system changes, and participate in modernization efforts to improve licensing data accuracy and workflow efficiency.

Qualifications

• Working knowledge of DPOR's current licensing system (EAGLES).
• Working knowledge of Board Regulations, application requirements, and business processes.
• Ability to analyze issues, request system changes, test solutions, and resolve problems.
• Ability to accurately record data and licensing changes in an automated licensing system.
• Good written and verbal communication skills.
• Ability to train board staff and provide user support.

Responsibilities

• Resolves licensing system defects and helps implement changes in EAGLES.
• Manages resolution of licensing application system defects and operational processes.
• Provides operational support to board staff and users for entity merges, education changes, and license updates.
• Evaluates defects and change requests using knowledge of the licensing system.
• Assists in testing system changes to ensure expected functionality.
• Supports training for board staff on system usage.
• Contributes to modernization efforts of the agency's licensing system.

Skills

EAGLES knowledge

Regulations & processes

Data analysis

Communication skills

Office software proficiency

Training & support

Tools

Microsoft Office

Job description

Title:

Licensing Systems Support Specialist - Internal Applicants Only

State Role Title:

Prog Admin Specialist I

Hiring Range:

$55,000 - $60,000

Pay Band:

4

Agency:

Dept of Prof & Occup Reg

Location:

DPOR Main Office

Agency Website:

www.dpor.virginia.gov

Recruitment Type:

Agency Employee Only - A

Job Duties

• serves as a resource to others in solving complex problems by working closely with key agency personnel to manage the resolution of licensing application system defects, implement changes, and develop operational processes
• performs a wide variety of duties that require in-depth knowledge of the agency's current (EAGLES) and future licensing systems
• provides operational support to board staff and other users, including the processing of entity merges, education changes, and license record changes
• utilizes knowledge of the agency’s licensing system to evaluate defects and change requests
• assists in testing system changes to ensure the system is working as expected and meets agency needs
• assists in training board staff
• assists with efforts to modernize the agency's licensing system(s)

Minimum Qualifications

• Working knowledge of DPOR's current licensing system (EAGLES)
• Working knowledge of Board Regulations, application requirements, and business processes
• Ability to analyze issues, request system changes, test solutions, and resolve problems
• Ability to accurately record data and licensing changes in an automated licensing system
• Good computer and software skills including the use of Microsoft Office
• Good written and verbal communication skills
• Ability to work with board staff and other customers and to provide support and training, where needed
• Ability to work independently and as a team member
• Ability to prioritize work and deliver timely, accurate, and quality work products

Additional Considerations

Demonstrated computer and software skills, including the use of Microsoft Office

Contact Information

Name: Human Resources

Phone: [phone]

Email: [e-mail]

DPOR is an Equal Opportunity Employer