Licensing Portal & Renewals Specialist

Cala Sourcing Solutions LLC; Phoenix (AZ); On-site; USD 27,552 - 41,328; Part time

Job summary

TEEMA Solutions Group seeks a detail-oriented Licensing Support Contractor to provide front-office administrative support during a period of increased licensing renewal activity.

You will be the primary contact for renewal portal inquiries, assisting licensees with access, navigation, payments, and account issues while delivering professional and responsive customer service.

Qualifications

• Demonstrated ability to multitask and prioritize a high volume of inquiries.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Customer-focused approach with the patience to assist frustrated or confused callers.
• Ability to work independently and adapt to changing priorities.
• Proficiency with email, word-processing, spreadsheet, and general office systems.
• Ability to learn new software and confidently navigate an online licensing portal.

Responsibilities

• Answer calls regarding renewal applications, portal access, login issues, and general navigation.
• Monitor and respond promptly to voicemail and licensing email inquiries.
• Guide licensees through account access, payment discrepancies, and portal troubleshooting.
• Escalate complex or unresolved matters to the Licensing Manager or appropriate staff.
• Maintain accurate records of call volume, inquiry topics, and resolutions.
• Assist with basic renewal processing and other licensing tasks once trained.
• Perform data entry, filing, correspondence preparation, and recordkeeping.
• Provide administrative support across departments as workload demands require.
• Protect confidential licensee and Board information.

Skills

Multitasking

Attention to detail

Communication skills

Customer service

Independent work

Learn new software

Tools

Microsoft Word

Job description

We are seeking a detail-oriented Licensing Support Contractor to provide front-office administrative support during a period of increased licensing renewal and portal-related activity. This role will serve as the primary resource for renewal portal inquiries, helping licensees resolve access, navigation, payment, and account issues while delivering professional and responsive customer service.

Key Responsibilities

Answer calls regarding renewal applications, portal access, login issues, and general navigation.

Monitor and respond promptly to voicemail and licensing email inquiries.

Guide licensees through account access, payment discrepancies, and portal troubleshooting.

Escalate complex or unresolved matters to the Licensing Manager or appropriate staff.

Maintain accurate records of call volume, inquiry topics, and resolutions.

Assist with basic renewal processing and other licensing tasks once trained.

Perform data entry, filing, correspondence preparation, and recordkeeping.

Provide administrative support across departments as workload demands require.

Protect confidential licensee and Board information.

Required Qualifications

Demonstrated ability to multitask and prioritize a high volume of inquiries.

Strong attention to detail and organizational skills.

Excellent verbal and written communication skills.

Customer-focused approach with the patience to assist frustrated or confused callers.

Ability to work independently and adapt to changing priorities.

Proficiency with email, word-processing, spreadsheet, and general office systems.

Ability to learn new software and confidently navigate an online licensing portal.

Preferred Skills

Microsoft Word

Important: Multitasking, attention to detail, and communication skills must be clearly demonstrated on the candidate’s resume.