Administrative Services & Mail Operations Specialist

Socket.dev; Peoria (IL); On-site; USD 35,000 - 36,000; Full time

Benefits offered by this job

Compressed 4.5-day work week (Half-Day

No monthly premium for medical, life,

Paid time-off accrual with rollover

Competitive 401(k) with immediate vest

On-site cafeteria discount

On-site exercise facility

Tuition reimbursement

Dental and vision insurance access

Job summary

Illinois Mutual is seeking an Administrative Services Technician to provide operational and administrative support across mail, imaging, policy assembly, supply fulfillment, and shipping. The role emphasizes cross-training and backup coverage to ensure timely processing of communications and documents.

Team members will perform duties from a home office setting, with responsibilities spanning mail rounds, document imaging, and front desk support as needed.

Qualifications

• High school diploma required.
• Strong organizational and time-management skills.
• Ability to follow detailed procedures and instructions.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Customer-service orientation with excellent interpersonal skills.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Ability to work independently and collaboratively.

Responsibilities

• Process incoming and outgoing mail and document distributions as per procedures.
• Prepare documents for imaging and electronic storage; ensure image quality.
• Assist with policy fulfillment, distribution, and system requirements after mailing.
• Handle supply requests, packaging, and shipments using approved vendors.
• Operate mailroom and shipping equipment; support IT/escalation as needed.
• Cross-train across departments and provide backup coverage.

Skills

Organizational skills

Time management

Attention to detail

Customer service

Written communication

Verbal communication

MS Office

Independent work

Teamwork

Procedural accuracy

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Illinois Mutual is seeking an Administrative Services Technician to provide operational and administrative support across mail, imaging, policy assembly, supply fulfillment, and shipping. The role emphasizes cross-training and backup coverage to ensure timely processing of communications and documents.

Team members will perform duties from a home office setting, with responsibilities spanning mail rounds, document imaging, and front desk support as needed.