Administrative Services Specialist II - Client Support & Scheduling

Pacific Clinics; Los Angeles (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Benefits from day one

Medical, dental, vision

401(k) employer match 4%

Paid time off

Job summary

Pacific Clinics in Los Angeles, CA is seeking an Administrative Services Specialist II to coordinate scheduling, documentation, and client communications, ensuring smooth operations and a positive client experience. This role requires strong customer service, meticulous attention to detail, and the ability to handle confidential information in a fast-paced healthcare environment.

You will collaborate with clinical, operational, and administrative teams to streamline processes.

Qualifications

• High School Diploma or GED with 2+ years of relevant experience.
• Experience in administrative, client services, or customer service roles.
• Experience with families, providers, and payers in a behavioral health or therapy setting.
• Proficiency with MS Office and scheduling/data-entry tasks.
• Ability to handle confidential information and work with diverse teams.

Responsibilities

• Coordinate scheduling, documentation, and communications for client services.
• Process service requests, orders, and account updates accurately.
• Maintain confidential client records per organizational standards.
• Prepare and distribute reports and correspondence.
• Serve as client contact, guiding available services.
• Escalate complex issues and ensure resolution.
• Collaborate with clinical, operational, and admin teams.
• Identify process improvements to boost satisfaction and efficiency.
• Speak with and interpret for non-English-speaking clients.

Skills

Administrative experience

Customer service

Discretion with confidential info

Multitasking

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Scheduling software

Electronic Health Records

Job description

Pacific Clinics in Los Angeles, CA is seeking an Administrative Services Specialist II to coordinate scheduling, documentation, and client communications, ensuring smooth operations and a positive client experience. This role requires strong customer service, meticulous attention to detail, and the ability to handle confidential information in a fast-paced healthcare environment.

You will collaborate with clinical, operational, and administrative teams to streamline processes.