Patient Services Specialist II - Fast-Paced Clinic

Talentify; West Hollywood (CA); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Health Spending Account (HSA)

PTO/Vacation

Transportation benefits

Job summary

Actalent in West Hollywood, CA is seeking a Patient Service Representative II to provide clerical and administrative support in a busy outpatient clinic. You will manage patient check-in/out, collect payments, and coordinate appointments using CS-Link/Epic.

This contract role requires attention to detail, HIPAA compliance, and strong communication as you liaise with patients and clinical staff to ensure smooth operations and a positive patient experience.

Qualifications

• High school diploma or GED is required.
• Previous experience as a Patient Service Representative is required.
• Experience in outpatient clinics or medical offices is preferred.
• Experience with CS-Link/Epic or similar EHR systems.
• Ability to read and respond to detailed instructions.
• Strong attention to detail for accurate patient data.

Responsibilities

• Independently manage patient check-in and check-out processes, including collecting payments and performing accurate reconciliation.
• Maintain complete and accurate patient demographic and insurance information in the CS-Link/Epic system.
• Schedule and coordinate patient appointments to support smooth patient flow.
• Handle complex multi-coordination scheduling requests (echo, EKG, etc.).
• Coordinate procedures and testing with other departments and monitor daily schedules.
• Analyze and interpret healthcare insurance benefits to estimate out-of-pocket costs.
• Manage providers' master schedules and related correspondence.
• Coordinate patient referrals and authorizations per standards.
• Participate in departmental huddles and meetings; lead occasionally.
• Promote lean workflows to improve efficiency.
• Retrieve medical records as needed in accordance with HIPAA.
• Manage patient flow and act as liaison between patients and the clinical team.
• Perform courier services as needed.
• Use ACD systems to manage call volume; triage inquiries.
• Perform ad-hoc duties to support operations.

Skills

Patient service

Scheduling coordination

Data entry

Communication skills

HIPAA compliance

Payments reconciliation

Education

High school diploma or GED

Tools

CS-Link/Epic

Job description

Actalent in West Hollywood, CA is seeking a Patient Service Representative II to provide clerical and administrative support in a busy outpatient clinic. You will manage patient check-in/out, collect payments, and coordinate appointments using CS-Link/Epic.

This contract role requires attention to detail, HIPAA compliance, and strong communication as you liaise with patients and clinical staff to ensure smooth operations and a positive patient experience.