Administrative & Records Coordinator

Socket.dev; Ankeny (IA); On-site; USD 36,000 - 54,000; Full time

Job summary

Hope Agency is seeking an Administrative Coordinator to provide essential administrative and organizational support, ensuring efficient office operations and timely documentation. The role collaborates with leadership, staff, participants, families, vendors, and community partners while upholding confidentiality and a person-centered approach.

The position covers documentation, scheduling, data entry, and coordination across departments, with emphasis on accuracy, professionalism, and timely

Qualifications

• High school diploma or equivalent.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Basic computer skills and ability to learn agency software and systems.
• Ability to maintain confidentiality.
• Professional and dependable work ethic.
• Ability to work independently and as part of a team.

Responsibilities

• Provide administrative support and manage daily office operations.
• Answer and direct phone calls, emails, and other correspondence.
• Greet visitors and provide professional customer service.
• Maintain organized electronic and paper files and prepare documents.
• Assist leadership with projects, meetings, and schedules.
• Maintain calendars and important deadlines.
• Assist with onboarding paperwork and employee records.
• Support staff with participant records and documentation.
• Ensure compliance with agency policies and regulatory requirements.
• Coordinate information between administrative and program staff.

Skills

Organizational skills

Time management

Written & verbal communication

Multitasking

Confidentiality

Professional work ethic

Teamwork & Independence

Customer service

Education

High school diploma or equivalent

Associate/Bachelor preferred (Business Admin, Human Services, or related)

Tools

Microsoft Office

Google Workspace

Job description

Hope Agency is seeking an Administrative Coordinator to provide essential administrative and organizational support, ensuring efficient office operations and timely documentation. The role collaborates with leadership, staff, participants, families, vendors, and community partners while upholding confidentiality and a person-centered approach.

The position covers documentation, scheduling, data entry, and coordination across departments, with emphasis on accuracy, professionalism, and timely