Administrative - Receptionist / Customer Service

Kelly Services; Franklin Park (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Kelly Services is hiring a Receptionist Administrative / Customer Service Representative for a full-time direct-hire opportunity in Franklin Park, IL. This onsite role welcomes visitors, answers phones, handles inquiries, supports inside sales, and coordinates parts shipping.

The ideal candidate has 1–2 years in receptionist or customer service, strong MS Office skills (PowerPoint included), and a high school diploma (an associate degree is a plus). Bilingual Spanish/English is a plus.

Qualifications

• High school diploma required; associate degree preferred.
• 1–2 years of receptionist, customer service, administrative, or office experience.
• Strong Microsoft Office skills, including PowerPoint.
• Excellent verbal and written communication skills.
• Professional, friendly, and outgoing personality.
• Strong attention to detail and ability to multitask.
• Comfortable working with customers, vendors, and employees at all levels.
• Spanish/English bilingual skills a plus.

Responsibilities

• Serve as the first point of contact by answering phones, greeting visitors, and directing calls and inquiries.
• Respond to general emails, correspondence, customer questions, and requests.
• Provide customer service support for replacement parts, product questions, complaints, and general inquiries.
• Support the inside sales team with administrative and customer service needs.
• Prepare and mail replacement parts and create UPS shipping labels.
• Schedule meetings, reserve conference rooms, and coordinate lunches and company events.
• Assist with travel arrangements and meeting coordination for senior leadership.
• Maintain office supplies, postage, mail, packages, and other general office needs.
• Manage employee ID badges and assist with employment application distribution.
• Complete data entry and basic reporting related to daily production.
• Perform filing, invoice audits, research, and other administrative duties.
• Maintain confidentiality and a professional relationship with employees, customers, vendors, and visitors.

Skills

Receptionist experience

Customer service

Administrative work

Office environment

Microsoft Office

PowerPoint

Bilingual Spanish/English

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office Suite

Job description

Receptionist Administrative / Customer Service Representative

Location: Franklin Park, IL

Schedule: Monday–Friday | Onsite 5 Days a Week

Pay: $20.00 per hour

Job Type: Direct Hire

Kelly Services is hiring a Receptionist Administrative / Customer Service Representative for a full-time direct-hire opportunity in Franklin Park, IL. This is a great opportunity for a professional, outgoing individual who enjoys working with people, providing excellent customer service, and supporting a busy office environment.

Responsibilities:

• Serve as the first point of contact by answering phones, greeting visitors, and directing calls and inquiries.
• Respond to general emails, correspondence, customer questions, and requests.
• Provide customer service support for replacement parts, product questions, complaints, and general inquiries.
• Support the inside sales team with administrative and customer service needs.
• Prepare and mail replacement parts and create UPS shipping labels.
• Schedule meetings, reserve conference rooms, and coordinate lunches and company events.
• Assist with travel arrangements and meeting coordination for senior leadership.
• Maintain office supplies, postage, mail, packages, and other general office needs.
• Manage employee ID badges and assist with employment application distribution.
• Complete data entry and basic reporting related to daily production.
• Perform filing, invoice audits, research, and other administrative duties.
• Maintain confidentiality and a professional relationship with employees, customers, vendors, and visitors.

Qualifications:

• High school diploma required; Associate degree preferred.
• 1–2 years of receptionist, customer service, administrative, or office experience.
• Strong Microsoft Office skills, including PowerPoint.
• Excellent verbal and written communication skills.
• Professional, friendly, and outgoing personality.
• Strong attention to detail and ability to multitask.
• Comfortable working with customers, vendors, and employees at all levels.
• Strong computer and organizational skills.
• Spanish/English bilingual skills are a plus.

This is a fully onsite position, Monday through Friday, and requires someone who enjoys being the welcoming face of the office while handling a variety of customer service and administrative responsibilities.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and affirmitive action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.