Customer Support Representative

Kelly Services; Wesley Chapel (FL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Kelly perks access

Job summary

Kelly Services in Wesley Chapel, FL is seeking a Customer Support Representative to handle inbound/outbound calls and emails with a focus on timely, accurate shipment information and customer satisfaction.

The role is on-site with a 9–6 and 11–8 shift, Monday to Friday, offering a temp-to-hire path and access to Kelly perks. A high school diploma or GED is required, and strong Excel/Word skills are expected.

Qualifications

• High School Diploma GED or equivalent required.
• Strong telephone and email communication skills with clients.
• Ability to work independently or in a team in a fast-paced environment.

Responsibilities

• Follow safety policies and procedures.
• Monitor and manage shipments to ensure service and invoicing accuracy.
• Respond to calls and emails promptly with a professional approach.
• Prepare and process reports related to guaranteed shipments.
• Audit data for accuracy and communicate root causes as needed.

Skills

Telephone/Email comms

Client contact

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Outlook

Job description

What’s next for you? This great job. Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly ® Professional & Industrial comes in. We’re seeking for a Customer Support Representative to work at a company in Wesley Chapel, FL 33544 . NOT REMOTE.

Why you should apply to be a Customer Support Representative

• Pay Rate: $19.50
• Schedule: Monday – Friday / No weekends
• Shift: 9:00am to 6:00pm and 11:00am -8:00pm | Must have a flexible schedule
• Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/
• Temp to Hire

Essential Duties and Responsibilities:

• Follow all required safety policies and procedures.
• Monitor and manage all aspects of guaranteed shipments to ensure service and invoicing accuracy.
• Documents all actions as required in notes and shipment records. Immediately escalates issues as appropriate.
• Determines (by retrieval or calculation) and communicates transportation solution rates and service times in a quick and accurate manner.
• Supports external and internal customers with a sense of urgency and in a professional manner. Responds to phone calls and emails in a timely manner.
• Resolves problems and creates Win-Win situations for the customer
• Prepares and processes reports and high volumes of data relating to guaranteed shipments accurately and timely.
• Performs detailed audits of data and documents to detect defects relating to data accuracy.
• Documents and corrects the defects and communicates root cause as required.

Qualifications / Requirements

• High School Diploma GED or any combination of education and experience which would provide an equivalent background.
• Strong skills in Telephone/Email (Microsoft Outlook) and strong Client contact.
• Prefer previous experience with customer service or sales in a call center environment Preferred
• Ability to work independently or in a team setting, in a fast-paced environment
• Good computer skills, including Microsoft Word & Excel
• Must be able to multi-task Required
• Must be flexible with work schedule to support business needs Required
• Must have a good math and geography aptitude Required

What happens next

But don’t worry—even if this position doesn’t work out, you’re still in our network.

What happens next

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Trust the office staffing pioneer.

Finding the right job isn’t always easy. Kelly ® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affirmitive Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.