Order Fulfillment Specialist

Kelly Services; Indianapolis (IN); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Transit benefits

Paid holidays

Paid sick leave

Telemedicine

Legal plan

Job summary

Kelly Services in Indianapolis seeks an Order Fulfillment Specialist to manage customer orders and inquiries, tracking and resolving issues with a focus on accuracy and service quality.

The role emphasizes learning agility, strong communication, and cross-functional collaboration with Sales and internal teams. Training is provided; schedule is hybrid with primary on-site work after training.

Qualifications

• Strong customer service background, preferably in a call center or customer support environment.
• Excellent problem-solving and analytical skills.
• High learning agility and ability to absorb a broad range of information.
• Detail-oriented, proactive, self-motivated, and able to see issues through to resolution.
• Takes ownership rather than escalating problems.

Responsibilities

• Manage customer orders, inquiries, and escalations.
• Track orders, review order history, pricing, and product availability.
• Identify process inefficiencies and SOP gaps and contribute to improvements.
• Navigate multiple systems and communicate solutions clearly to customers.
• Handle a high volume of calls and emails with productivity and accuracy.

Skills

Customer service

Problem solving

Analytical thinking

Learning agility

Education

Associate degree or higher preferred

Tools

Salesforce Service Cloud

SAP

Tableau

Google Workspace

Job description

Order Fulfillment Specialist

On-Site Role

Hybrid Schedule - Remote Mon & Fri On-Site Tues, Wed & Thurs: After Training: Hours: 9am - 6pm EST (Can be subject to change for business need)

Training Schedule: 8am-5pm EST

Role Overview:

Entry-level opportunity with significant complexity and a strong focus on customer service, problem-solving, analytical thinking, and learning agility . The specialist will interact daily with customers, Sales, and internal stakeholders while managing orders, escalations, and process-related issues.

Key Responsibilities:

• Manage customer orders, inquiries, and escalations.
• Track orders, review order history, pricing, and product availability.
• Identify process inefficiencies and SOP gaps and contribute to process improvement.
• Navigate multiple systems and communicate solutions clearly to customers.
• Handle a high volume of calls and email requests while maintaining productivity and accuracy.

Systems/Technology:

• Salesforce Service Cloud – highly preferred.
• SAP – preferred; Roche-specific SAP experience is not required.
• Tableau and Google Workspace.
• Comfortable using AI tools such as Gemini is a plus.
• Strong overall computer literacy and ability to navigate systems efficiently are important.

Ideal Candidate:

• Strong customer service background, preferably in a call center/customer support environment .
• Excellent problem-solving and analytical skills.
• High learning agility and ability to absorb a broad range of information.
• Detail-oriented, proactive, self-motivated, and able to see issues through to resolution.
• Takes ownership rather than immediately escalating problems.
• Strong communication skills and professional presence.
• Healthcare, medical device, diagnostics, or other regulated-industry experience is preferred but not required .

Education:

• Associate degree or higher is preferred/expected.
• Candidates without a degree may still be considered if they have substantial, directly relevant experience (e.g., 10+ years in customer service/order management and strong ERP/CRM experience).

Training & Schedule:

• 9–12 weeks of onsite, classroom-based training , including shadowing.
• Initial schedule: approximately 9:00 AM–6:00 PM , subject to business needs.
• Contract duration: 18 months , with potential opportunities to extend or pursue other positions.

Benefits:

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process.

Kelly Services is proud to be an Equal Employment Opportunity and Aff…

We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.