Administrative Program Supervisor, Outreach-Peer Support

ACCESS; Medford, Northern (OR, KY); Hybrid; USD 63,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Rx coverage

Vision coverage

FSA

Vacation

Sick leave

Paid holidays

403B plan

Job summary

ACCESS seeks an Administrative Program Supervisor for Outreach-Peer Support in Medford, OR. You will lead a multidisciplinary team, oversee intake and screening, and coordinate housing stabilization and resource access for participants.

The role emphasizes trauma-informed practice, staff development, and collaboration with leadership to ensure equitable and high-quality services. Evening and weekend availability may be required to support operations.

Qualifications

• Bachelor’s degree in social services or related field; equivalent relevant work experience may be substituted.
• Minimum of two years supervisory experience in a complex, multi-program environment.
• Ability to manage multiple projects simultaneously in a high-pressure, time-sensitive environment.
• Proficiency in data management and reporting for program metrics.

Responsibilities

• Directly supervise employees to ensure equitable screening and intake processes.
• Approve all intakes and assign cases for peer support services.
• Define, document, and implement program support processes.
• Develop and evaluate initiatives to support housing stabilization and resource access.
• Train staff on trauma-informed practices and evidence-based service delivery.
• Oversee budgeting, spending, and reporting for program metrics.

Skills

Supervisory experience

Trauma-informed approach

Confidentiality & client engagement

Strong communication

Education

Bachelor’s degree in social services or related field

Tools

Microsoft Office

Excel

Job description

# Administrative Program Supervisor, Outreach-Peer SupportSeptember 15, 2026PublishedSeptember 15, 2026LocationMedford, ORJob TypeFull-Time (Exempt)Salary$63,000 to $85,050Benefits OfferedHealth, Dental, RX, Vision, FSA, Vacation, Sick, Holidays, 403B Plan### DescriptionThe Administrative Program Supervisor oversees a team of employees within a multidisciplinary framework, provides administrative support to program leadership and staff, handles program screening and intake, and coordinates other duties related to housing stabilization and resource navigation for program participants.ACCESS programs serve diverse populations, including seniors, people with disabilities, and individuals experiencing or at risk of homelessness. The ideal candidate will have experience working with individuals who may have histories involving homelessness, substance use disorders, mental health challenges, and trauma. This position provides advanced trauma-informed support to supervised staff and collaborates closely with program leadership to ensure high-quality, equitable services.### About ACCESSACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day. If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you!### Position Duties & ResponsibilitiesDirectly supervise employees to ensure high-quality screening and intake processes are followed, ensuring equitable participant experiences and access to services. • Approve all intakes and work with program leadership to ensure timely and appropriate assignment of cases for peer support services. • Ensure all program support processes are clearly defined, documented, and consistently followed. • Collaborate with program leadership on the development, implementation, and evaluation of program initiatives that support housing stabilization and resource access. • Implement and train staff on evidence-based service delivery and trauma-informed practices. • Participate in the interview and hiring process; plan, train, assign, and direct work for staff. • Work as a team with leadership and the Finance Compliance Manager to develop and monitor work plans for State and Federal programs. • Share responsibility with program leadership for team cohesion and positive workplace culture. • Ensure accurate and timely data entry into data collection systems (e.g., Homeless Management Information System [HMIS]) and run reports to evaluate data quality and program effectiveness. • Oversee budgeting processes, track spending and program metrics, and support finance and compliance with preparing and analyzing reports. • Develop and maintain program compliance and review procedures to ensure proper file management and program delivery goals are met. • Work with team leadership to create and maintain referral pathways to other services (e.g., substance abuse treatment, specialty care, and community resources). • Identify staff training and development opportunities and coordinate professional development. • Work closely with operations and outreach teams to maintain logistical operations for shelter and outreach programs. • Assist with planning, staffing, and coordinating outreach events with community partners. • Be available to work nights, weekends, and holidays as needed to support operations such as the Medford Severe Weather Shelter### Position RequirementsBelief in ACCESS’ mission to provide food, warmth, and shelter. • Demonstrated experience working with issues related to homelessness, substance use, mental health, and trauma. • Bachelor’s degree in social services or related field; equivalent relevant work experience may be substituted. • Minimum of two (2) years supervisory experience in a complex, multi-program environment. • Ability to manage multiple projects simultaneously in a high-pressure, time-sensitive environment. • Strong skills in training, orientation, consultation, and guidance for client-facing staff serving vulnerable populations. • Proficiency in Microsoft Office and web-based applications, with advanced skills in Excel for data tracking and reporting. • Excellent interpersonal, communication, and conflict-resolution skills. • Ability to work effectively with clients, colleagues, and community partners while maintaining confidentiality. • Professional demeanor when working with individuals in difficult or crisis situations. • Intense and/or exacting mental and/or visual attention; the work involves visualizing, planning, laying out, or otherwise performing very involved and complex work. • Agency-issued cell phone required (alternatives available per Cell Phone Election Form). • A valid Oregon driver’s license with an acceptable driving record under ACCESS insurance policies.### Equal Employment Opportunity (EEO) Statement“ACCESS is an Equal Opportunity Employer. Our guidelines are clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”