ADMINISTRATIVE PROGRAM SPECIALIST A

Grambling State University; Baton Rouge (LA); Presencial; USD 40 000 - 60 000; Tempo integral

Resumo da oferta

The Division of Administrative Law seeks an Administrative Program Specialist A to manage administrative appeals and fair hearings involving the Department of Children and Family Services (DCFS). The role emphasizes case processing, scheduling, document preparation, and adherence to governing laws and rules.

The ideal candidate will coordinate hearing calendars, train staff on case management practices, and ensure timely, compliant operations across all DCFS matters.

Qualificações

• Three years of experience in administrative services; OR six years of full-time work experience in any field; OR a bachelor’s degree.

Responsabilidades

• Coordinates administrative appeals and fair hearings involving DCFS, ensuring deadlines and procedures are followed.
• Schedules hearings and manages judge calendars, communicating with attorneys, agency staff, and the public.
• Prepares and distributes hearing notices, subpoenas, orders, and other legal documents; assists with hearings as needed.
• Maintains accurate case information in case management systems and responds to inquiries on pending/completed cases.
• Supervises Administrative Coordinator 4 and provides training and support to staff on DCFS procedures.
• Identifies training needs, helps develop office procedures, prepares performance reports, and compiles weekly hearing schedules.
• Assists with preparing administrative records for appeals and provides backup support to clerical staff.

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Administrative Program Specialist A

The Division of Administrative Law is Louisiana’s centralized administrative hearings panel. When disputes arise between certain state agencies and the people and entities they regulate, administrative law judges at DAL provide fair, prompt, and orderly adjudication.

The Administrative Program Specialist A position manages administrative appeals and fair hearings involving the Department of Children and Family Services (DCFS) within the Division of Administrative Law. Responsibilities include overseeing case processing, coordinating hearing schedules, preparing legal documents, ensuring compliance with applicable laws and procedures, and providing training and technical guidance on case management processes.

An ideal candidate's competencies

Accepting Direction: The ability to be open and willing to follow guidance or instructions.

Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.

Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.

Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.

Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.

Qualifications and Experience Requirements

• Three years of experience in administrative services; OR
• Six years of full-time work experience in any field; OR
• A bachelor's degree.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Duties

• Coordinates administrative appeals and fair hearings involving the Department of Children and Family Services (DCFS), including reviewing incoming requests, processing cases, and ensuring deadlines and applicable procedures are followed.
• Schedules hearings, manages Administrative Law Judge calendars, resolves scheduling conflicts, and communicates with attorneys, agency representatives, staff, and the public regarding case-related matters.
• Prepares and distributes hearing notices, subpoenas, orders, and other legal documents; assists with hearing preparation and supports hearing proceedings as needed.
• Maintains accurate case information and documentation in case management systems and responds to inquiries regarding pending and completed cases.
• Supervises one Administrative Coordinator 4 employee responsible for assisting with DCFS matters and provides training, guidance, and technical support to other case-processing staff on DCFS procedures and case management practices to promote consistent and efficient operations.
• Identifies training needs, helps develop and implement office procedures and training materials, prepares performance reports, and compiles weekly hearing schedules and reports.
• Assists with preparing administrative records for appeals, provides backup support to the General Jurisdiction Section Deputy Clerk, and performs other duties as assigned.

Position-specific Details

Appointment Type: This posting may be filled by probational appointment, probation in lieu of promotion, detail to special duty, or promotion.

Compensation: The maximum amount listed for the salary range is the amount a person can make throughout their career in the position and not the maximum amount we are allowed to pay at the time of hire.

Other Important Information

• Experience working for a judge or in a clerk of court’s office
• Experience working for an agency that conducts administrative hearings
• Experience in a legal setting (for example: a law firm)
• A paralegal certificate

Louisiana is a State as Model Employer (SAME) for individuals with disabilities.

For further information about this vacancy contact

Ms. Izzy Piland

Human Resources

P.O. Box 94111

Baton Rouge, LA 70804

[e-mail]