Program Manager 1-B-LDH (Digital Services-Maintenance & Operations)

State of Louisiana; Baton Rouge (LA); On-site; USD 85,000 - 120,000; Full time

Job summary

Louisiana Department of Children and Family Services (DCFS) seeks a Program Manager 1-B-LDH to lead technology operations within the Digital Services Section. You will oversee system maintenance, performance monitoring, and service desk activities to ensure reliable, compliant DCFS technology services.

You will manage budgets, contracts, interagency agreements, and MOUs while coordinating with the Office of Technology Services and stakeholders.

Qualifications

• Seven years of experience in developing, managing, or evaluating health or social service programs; OR six years in any field plus four years in relevant programs.
• Bachelor’s degree plus four years in relevant programs; OR advanced degree/JD plus three years in relevant programs.

Responsibilities

• Administers technology operations for DCFS systems, including maintenance, configuration, support, testing, and help desk activities.
• Manages system performance monitoring, service desk tickets, and end-user support per service levels.
• Performs troubleshooting, updates, and enhancements to ensure reliability and compliance with standards.
• Develops budget projections and coordinates updates with the DCFS Budget Section.
• Drafts and manages contracts, interagency agreements, DSAs, and MOUs for projects.
• Liaises with Office of Technology Services (OTS) and stakeholders for alignment with standards.
• Performs special projects and other duties as assigned.

Skills

Project management

Stakeholder management

Public health programs

Policy compliance

Communication

Education

Bachelor's degree in related field

Advanced degree or JD

Job description

Department MISSION

To protect children, empower families, and strengthen communities so every child grows up safe, stable, and strong.

Department VISION

A future where every child thrives in a loving environment, supported by empowered families and resilient communities.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.

Program Manager 1-B-LDH (Maintenance & Operations)

This position works within the Digital Services Section for the Louisiana Department of Children and Family Services (DCFS). Digital Services provides leadership in project governance, systems implementation, and strategic alignment of technology solutions to support agency operations.

The role requires advanced knowledge and expertise in project management, information technology, and public sector program administration, including familiarity with DCFS programs, policies, and regulatory requirements. The incumbent must demonstrate the ability to lead large-scale initiatives, navigate complex stakeholder environments, and ensure compliance with all applicable state and federal laws governing DCFS operations.

If you're driven, collaborative, and ready to make an impact—this could be the opportunity for you!

Experience Requirements

• Seven years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
• Six years of full-time work experience in any field plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
• A bachelor’s degree plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
• An advanced degree or a Juris Doctorate plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Administers technology operations for DCFS systems and services, including ongoing system maintenance, configuration management, operational support, defect identification and resolution, functional testing, and help desk activities to ensure reliable and secure system performance.
• Manages system performance monitoring, service desk ticket activity, and end-user support functions to ensure issues are properly documented, prioritized, escalated, and resolved in accordance with established service levels.
• Performs comprehensive troubleshooting, testing, validation, system updates, and enhancement activities to support system reliability, availability, and compliance with agency policies, standards, and procedures.
• Develops budget projections related to technology expenditures and coordinates updates with the DCFS Budget Section to ensure alignment with program needs and agency priorities.
• Drafts, reviews, and manages contracts, interagency agreements, Data Sharing Agreements (DSAs), and Memorandums of Understanding (MOUs) related to assigned projects.
• Serves as liaison with the Office of Technology Services (OTS) and stakeholders to ensure alignment with technology standards, operational support activities, and service improvements.
• Performs special projects and other duties as assigned.

Position-Specific Details

Appointment Type: Probational, Promotional, or Job Appointment. This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Works Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Work Location: Baton Rouge, La

Louisiana HB 420 requires all prospective DCFS employees to complete and clear multiple background clearances prior to employment with this agency.

DCFS is an “Equal Opportunity Employer”, and Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.