Administrative Specialist — Customer Ops Pro

Orkin; Stockbridge (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision insurance

Paid vacation, holidays, and sick time

Employee discounts

Industry-leading training program

Job summary

Northwest Exterminating in Stockbridge, GA is hiring an Administrative Professional. The role involves handling inbound calls and emails, processing payments and scheduling, and coordinating monthly service routes for our field teams.

You will document customer accounts, support multiple internal teams, and ensure top-tier service while upholding our standards. No experience is required; minimal 18+ years old, with strong Microsoft Office skills are expected.

Qualifications

• High School Diploma or equivalent required.
• No experience necessary.
• Must be at least 18 years of age.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.

Responsibilities

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Northwest Exterminating in Stockbridge, GA is hiring an Administrative Professional. The role involves handling inbound calls and emails, processing payments and scheduling, and coordinating monthly service routes for our field teams.

You will document customer accounts, support multiple internal teams, and ensure top-tier service while upholding our standards. No experience is required; minimal 18+ years old, with strong Microsoft Office skills are expected.