Administrative Pro: Onboarding, IT & Operations Support

Heritage Home Service; Wilmington (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Heritage Home Service in Boxborough, MA is seeking an Administrative Assistant to support the Office Administrator across People Operations, Accounting, and Office Management. You will report to the Office Manager and assist in IT, Business Operations, and Customer Success as needed.

The role involves handling onboarding/offboarding, payroll compliance, vendor coordination, IT asset management, and general administration to keep operations efficient.

Qualifications

• Prior experience in an administrative assistant, office support, or related role preferred.
• Strong organizational and multitasking skills.
• Attention to detail and accuracy.
• Proficiency in Microsoft Office Suite.
• Good written and verbal communication skills.
• Ability to handle sensitive information with confidentiality.
• Basic knowledge of accounting is a plus.
• IT/technology support experience is a plus.
• Customer service experience is a plus.

Responsibilities

• Assist with onboarding for new employees.
• Support employee offboarding tasks and compliance follow‑up.
• Help maintain office communications and compliance boards.
• Document and track Worker's Comp Claims and coordinate with Regional Employee Services.
• Respond to general employee inquiries and escalate as needed.
• Support payroll compliance documentation for the Office Administrator and General Manager.
• Assist Accounts Receivable follow‑up for accounts under 90 days old.
• Process and track Employee Expense Reports and assist with deposits.
• Coordinate vendor relationships and general office supplies.
• Assist with vehicle registration coordination and fleet maintenance reports.
• Support IT equipment ordering, distribution, and basic location IT support.
• Track financing programs and licensing renewal documentation.
• Provide customer service during business hours and support fleet management.

Skills

Organizational skills

Multitasking

Microsoft Office

Communication skills

Confidentiality

Attention to detail

Customer service

Education

Basic knowledge of accounting

Job description

Heritage Home Service in Boxborough, MA is seeking an Administrative Assistant to support the Office Administrator across People Operations, Accounting, and Office Management. You will report to the Office Manager and assist in IT, Business Operations, and Customer Success as needed.

The role involves handling onboarding/offboarding, payroll compliance, vendor coordination, IT asset management, and general administration to keep operations efficient.