Administrative & Operations Support Specialist

Papalia; Boxborough (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Papalia Home Services in Boxborough, MA is seeking an Administrative Assistant to support the Office Administrator across People Operations, Accounting, and general office management. This role reports to the Office Manager and involves cross‑functional tasks in IT, Business Operations, and Customer Success as needed.

Responsibilities include onboarding/offboarding, payroll compliance documents, accounts receivable follow‑up, expense reports, vendor coordination, and office supply management.

Qualifications

• Prior experience in an administrative assistant, office support, or related role preferred.
• Strong organizational and multitasking skills.
• Attention to detail and accuracy.
• Proficiency in Microsoft Office Suite.
• Good written and verbal communication skills.
• Ability to handle sensitive information with confidentiality.
• Basic knowledge of accounting principles is a plus.
• IT/technology support experience is a plus.
• Customer service experience is a plus.

Responsibilities

• Assist with onboarding new hires and offboarding tasks.
• Support payroll compliance documentation and general office administration.
• Assist with Accounts Receivable follow‑up and expense reports.
• Help manage vendor relationships and office supplies.
• Coordinate vehicle registration and fleet maintenance.
• Track permitting and report compliance status to managers.
• Provide basic IT equipment management and location‑based support.
• Deliver customer service during business hours as needed.

Skills

Organizational skills

Multitasking

Microsoft Office

Communication

Confidentiality

Accounting basics

IT support

Customer service

Tools

Microsoft Office Suite

Job description

Papalia Home Services in Boxborough, MA is seeking an Administrative Assistant to support the Office Administrator across People Operations, Accounting, and general office management. This role reports to the Office Manager and involves cross‑functional tasks in IT, Business Operations, and Customer Success as needed.

Responsibilities include onboarding/offboarding, payroll compliance documents, accounts receivable follow‑up, expense reports, vendor coordination, and office supply management.