Administrative Operations Manager - 24/7 Call Center & TIM

Commonwealth of Kentucky; Frankfort (KY); Hybrid; USD 50,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Professional development

Remote work up to 2 days/week

Job summary

Commonwealth of Kentucky is seeking an Administrative Branch Manager in Franklin County to lead KYTC's 24/7 call center and coordinate at the state Emergency Operations Center when activated. You will guide multiple software systems and interact with internal and external KYTC partners to ensure efficient operations.

The ideal candidate will have five years of professional administrative experience and a bachelor's degree.

Qualifications

• Bachelor's degree required.
• Five years of professional administrative experience.
• A master's degree in public or business administration or a related field will substitute for one year of the required experience.
• Additional administrative, business or research experience will substitute for the required education on a year-for-year basis.

Responsibilities

• Manage schedules of 11 Operators spanning 3 shifts, 7 days per week, and holidays.
• Respond to Emergency Operations Center with little or no notice, for possible extended periods.
• Traffic Incident Management (TIM) Instructor.
• Oversee troubleshooting and diagnosing software issues with programs we subscribe to and serve as conduit between KYTC and vendors.
• Interact with internal and external KYTC partners.
• Interpret and provide guidance to Operators concerning policies and procedures regarding Transportation Operations Center (TOC).

Skills

Administrative experience

Office management

Public administration

Education

Bachelor's degree

Job description

Commonwealth of Kentucky is seeking an Administrative Branch Manager in Franklin County to lead KYTC's 24/7 call center and coordinate at the state Emergency Operations Center when activated. You will guide multiple software systems and interact with internal and external KYTC partners to ensure efficient operations.

The ideal candidate will have five years of professional administrative experience and a bachelor's degree.