Administrative Operations Leader

mullins; Carrollton (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

Mullins Mechanical seeks an Administrative Services Manager to lead the administrative operations across locations, establish scalable processes, and manage insurance, licensing, and vendor qualification activities. The role partners with office personnel, operations, accounting, HR, and legal to support growth and regulatory compliance.

The ideal candidate has strong organizational leadership, process management, and documentation skills, with experience in an expanding multi-location

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Public Administration, or related field preferred.
• 5-10 years of experience in office management, administrative operations, business operations, compliance administration, or related functions.
• Experience managing multiple administrative functions in a growing organization.
• Experience supporting multiple locations or geographically dispersed operations preferred.
• Knowledge of insurance administration, licensing, compliance tracking, and vendor qualification processes.
• Strong organizational, process management, and documentation skills.
• Excellent communication, stakeholder management, and problem-solving abilities.
• Proficiency with Microsoft 365, SharePoint, reporting tools, and business systems.

Responsibilities

• Oversee administrative operations and office support services across all company locations.
• Establish standards, policies, and workflows for consistency and efficiency.
• Develop scalable processes to support office expansion and growth.
• Lead the Office Management function and administrative support network.
• Evaluate processes for standardization, automation, and continuous improvement.
• Provide leadership to Office Managers across locations.
• Develop onboarding, training, and operating procedures for office personnel.
• Support planning, setup, and readiness for new offices and satellite locations.
• Establish service expectations, performance standards, and communication processes.
• Foster collaboration and knowledge sharing among administrative teams.
• Oversee administration of corporate insurance programs and renewals.
• Coordinate with brokers, carriers, and stakeholders for risk management.
• Maintain insurance records and compliance requirements.
• Monitor renewal schedules and compliance deadlines.
• Administer contractor licensing, registrations, and tax obligations.
• Coordinate with legal, finance, operations to support submissions and renewals.
• Help establish systems, workflows, and documentation standards for compliance tracking.
• Maintain accurate compliance records and reporting.
• Provide status updates to leadership on compliance activities and gaps.
• Support administration of customer and vendor qualification platforms (Avetta, ISNetworld, Textura).
• Coordinate documentation and audit responses; maintain qualification records.
• Identify opportunities to improve process consistency and efficiency.
• Establish service standards and develop dashboards and visibility tools.
• Monitor workload trends and resource needs; drive automation initiatives.
• Lead special projects related to administrative operations and expansion.

Skills

Organizational leadership

Process management

Documentation

Stakeholder management

Microsoft 365

Education

Bachelor's degree in Business Administration or related

Tools

SharePoint

MS 365 apps

Reporting tools

Job description

Mullins Mechanical seeks an Administrative Services Manager to lead the administrative operations across locations, establish scalable processes, and manage insurance, licensing, and vendor qualification activities. The role partners with office personnel, operations, accounting, HR, and legal to support growth and regulatory compliance.

The ideal candidate has strong organizational leadership, process management, and documentation skills, with experience in an expanding multi-location