Administrative Office & Claims Coordinator – Restoration

IICRC; Highland (CA); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Competitive pay based on experience

Paid time off (PTO)

Paid holidays

Paid training

401(k) retirement plan

Job summary

SERVPRO of Highland Park is seeking an experienced Administrative Office Assistant to join our team. We are a water and fire damage restoration company needing someone with restoration industry experience who thrives in a fast-paced office environment.

Professionalism, empathy, patience, and excellent customer service are essential. The role supports communications with insurance adjusters, scheduling, documentation, billing, and data entry in a busy office setting.

Qualifications

• Minimum 3 years of restoration industry experience.
• Minimum 3 years of office/administrative experience.
• Previous SERVPRO experience (Preferred).
• Excellent written and spoken English.
• Strong customer service and communication skills.
• Organized, reliable, honest, and detail-oriented.
• Marketing experience is a plus.
• Bilingual in Spanish or Mandarin is a plus.

Responsibilities

• Answer incoming phone calls, texts, and emails; assist customers professionally.
• Communicate and coordinate with insurance adjusters regarding claims.
• Schedule jobs and maintain calendars.
• Prepare and maintain job files and insurance documentation.
• Coordinate with field staff, vendors, and customers.
• Assist with billing, invoicing, and payment collections.
• Perform accurate data entry and general office administration.

Skills

Customer service

Communication skills

Office administration

Data entry

Education

High school diploma or equivalent

Job description

SERVPRO of Highland Park is seeking an experienced Administrative Office Assistant to join our team. We are a water and fire damage restoration company needing someone with restoration industry experience who thrives in a fast-paced office environment.

Professionalism, empathy, patience, and excellent customer service are essential. The role supports communications with insurance adjusters, scheduling, documentation, billing, and data entry in a busy office setting.