Administrative Office Assistant

IICRC; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO

Paid holidays

Paid training

401(k) retirement plan

Job summary

SERVPRO of Highland Park is seeking an experienced Administrative Office Assistant to join our fast-paced office. The role supports restoration projects by handling calls, coordinating with insurers, managing calendars, and maintaining accurate job files.

Ideal candidates have at least 3 years in the restoration and admin fields, excellent English, and strong customer service skills. Bilingual abilities and SERVPRO experience are a plus as we grow our team.

Qualifications

• Minimum 3 years of restoration industry experience.
• Minimum 3 years of office/administrative experience.
• Previous SERVPRO experience preferred.
• Excellent written and spoken English.
• Strong customer service and communication skills.
• Organized, reliable, honest, and detail-oriented.
• Marketing experience is a plus.
• Bilingual in Spanish or Mandarin is a plus.

Responsibilities

• Answer incoming phone calls, texts, and emails; assist customers professionally.
• Communicate and coordinate with insurance adjusters regarding claims.
• Schedule jobs and maintain calendars.
• Prepare and maintain job files and insurance documentation.
• Coordinate with field staff, vendors, and customers.
• Assist with billing, invoicing, and payment collections.
• Perform accurate data entry and general office administration.

Skills

Restoration industry experience

Administrative experience

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

We Are Hiring!

SERVPRO of Highland Park is looking for an experienced, organized, and dependable Administrative Office Assistant to join our team! We are a water and fire damage restoration company seeking someone with prior restoration industry experience who thrives in a fast-paced office environment. Our customers are often dealing with stressful situations, so professionalism, empathy, patience, and excellent customer service skills are essential.

Benefits

• Competitive pay based on experience
• Paid time off (PTO)
• Paid holidays
• Paid training
• 401(k) retirement plan

Responsibilities

• Answer incoming phone calls, texts, and emails; assist customers professionally.
• Communicate and coordinate with insurance adjusters regarding claims.
• Schedule jobs and maintain calendars.
• Prepare and maintain job files and insurance documentation.
• Coordinate with field staff, vendors, and customers.
• Assist with billing, invoicing, and payment collections.
• Perform accurate data entry and general office administration.

Requirements

• Minimum 3 years of restoration industry experience (Required).
• Minimum 3 years of office/administrative experience (Required).
• Previous SERVPRO experience (Preferred).
• Excellent written and spoken English.
• Strong customer service and communication skills.
• Organized, reliable, honest, and detail-oriented.
• High school diploma or equivalent.
• Marketing experience is a plus.
• Bilingual in Spanish or Mandarin is a plus.

We are looking for a motivated team player who can multitask, take initiative, and work well under pressure while maintaining excellent customer service.

If you have restoration industry experience and are looking for an opportunity to grow with a great team, we would love to hear from you!