Administrative Office Assistant

IICRC; Highland (CA); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Competitive pay based on experience

Paid time off (PTO)

Paid holidays

Paid training

401(k) retirement plan

Job summary

SERVPRO of Highland Park is seeking an experienced Administrative Office Assistant to join our team. We are a water and fire damage restoration company needing someone with restoration industry experience who thrives in a fast-paced office environment.

Professionalism, empathy, patience, and excellent customer service are essential. The role supports communications with insurance adjusters, scheduling, documentation, billing, and data entry in a busy office setting.

Qualifications

• Minimum 3 years of restoration industry experience.
• Minimum 3 years of office/administrative experience.
• Previous SERVPRO experience (Preferred).
• Excellent written and spoken English.
• Strong customer service and communication skills.
• Organized, reliable, honest, and detail-oriented.
• Marketing experience is a plus.
• Bilingual in Spanish or Mandarin is a plus.

Responsibilities

• Answer incoming phone calls, texts, and emails; assist customers professionally.
• Communicate and coordinate with insurance adjusters regarding claims.
• Schedule jobs and maintain calendars.
• Prepare and maintain job files and insurance documentation.
• Coordinate with field staff, vendors, and customers.
• Assist with billing, invoicing, and payment collections.
• Perform accurate data entry and general office administration.

Skills

Customer service

Communication skills

Office administration

Data entry

Education

High school diploma or equivalent

Job description

We Are Hiring! SERVPRO of Highland Park is looking for an experienced, organized, and dependable Administrative Office Assistant to join our team!

SERVPRO of Highland Park is looking for an experienced, organized, and dependable Administrative Office Assistant to join our team! We are a water and fire damage restoration company seeking someone with prior restoration industry experience who thrives in a fast-paced office environment. Our customers are often dealing with stressful situations, so professionalism, empathy, patience, and excellent customer service skills are essential.

Benefits

• Competitive pay based on experience
• Paid time off (PTO)
• Paid holidays
• Paid training
• 401(k) retirement plan

Responsibilities

• Answer incoming phone calls, texts, and emails; assist customers professionally.
• Communicate and coordinate with insurance adjusters regarding claims.
• Schedule jobs and maintain calendars.
• Prepare and maintain job files and insurance documentation.
• Coordinate with field staff, vendors, and customers.
• Assist with billing, invoicing, and payment collections.
• Perform accurate data entry and general office administration.

Requirements

• Minimum 3 years of restoration industry experience (Required).
• Minimum 3 years of office/administrative experience (Required).
• Previous SERVPRO experience (Preferred).
• Excellent written and spoken English.
• Strong customer service and communication skills.
• Organized, reliable, honest, and detail-oriented.
• High school diploma or equivalent.
• Marketing experience is a plus.
• Bilingual in Spanish or Mandarin is a plus.

We are looking for a motivated team player who can multitask, take initiative, and work well under pressure while maintaining excellent customer service.

If you have restoration industry experience and are looking for an opportunity to grow with a great team, we would love to hear from you!

Compensation: $38,500.00 - $42,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.