Administrative & Customer Support Rep (Temp, FT)

Enterprise Holdings; Hammond (LA); On-site; USD 19,000 - 28,000; Full time

Job summary

Enterprise Mobility, operator of the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands, seeks an Administrative Representative in Hammond, LA. This full-time temporary role emphasizes delivering top-tier customer service by phone and providing essential administrative support.

The position starts at $17 per hour on a 40-hour week and is located at 500 S Morrison Blvd Ste B, Hammond, LA 70403. Schedule is Monday–Friday, 8:00 am–5:00 pm.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required; some college preferred.
• Must have at least 6 months of prior customer service, retail, or administrative support experience.
• Must have a valid driver's license with no more than two chargeable moving violations or accidents in three years.
• No drug or alcohol related convictions on driving record in past 5 years.
• Must be authorized to work in the United States.

Responsibilities

• Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Make outgoing calls - callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• May assist with or perform customer pick-ups in a safe and courteous manner.
• Notify Management of any known customer problems.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup job-related duties as assigned

Skills

Customer service

Phone etiquette

Communication

Administrative support

Education

High School Diploma or GED

Job description

Enterprise Mobility, operator of the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands, seeks an Administrative Representative in Hammond, LA. This full-time temporary role emphasizes delivering top-tier customer service by phone and providing essential administrative support.

The position starts at $17 per hour on a 40-hour week and is located at 500 S Morrison Blvd Ste B, Hammond, LA 70403. Schedule is Monday–Friday, 8:00 am–5:00 pm.