Administrative Representative Hammond LA

Enterprise Holdings; Hammond (LA); On-site; USD 19,000 - 28,000; Full time

Job summary

Enterprise Mobility, operator of the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands, seeks an Administrative Representative in Hammond, LA. This full-time temporary role emphasizes delivering top-tier customer service by phone and providing essential administrative support.

The position starts at $17 per hour on a 40-hour week and is located at 500 S Morrison Blvd Ste B, Hammond, LA 70403. Schedule is Monday–Friday, 8:00 am–5:00 pm.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required; some college preferred.
• Must have at least 6 months of prior customer service, retail, or administrative support experience.
• Must have a valid driver's license with no more than two chargeable moving violations or accidents in three years.
• No drug or alcohol related convictions on driving record in past 5 years.
• Must be authorized to work in the United States.

Responsibilities

• Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Make outgoing calls - callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• May assist with or perform customer pick-ups in a safe and courteous manner.
• Notify Management of any known customer problems.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup job-related duties as assigned

Skills

Customer service

Phone etiquette

Communication

Administrative support

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for an Administrative Representative. The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.

The starting rate of pay is $17 hour based on a 40 hour workweek. This is a FT Temp Position

Starts July cannot exceed 90 days

This positions is located at 500 S Morrison Blvd Ste B Hammond, LA 70403

Schedule: Monday - Friday: 8:00 am - 5:00 pm

Enterprise Mobilityis a leading provider of mobility solutions, owning andoperatingtheEnterprise Rent-A-Car,National Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental,carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• May assist with or perform customer pick-ups in a safe and courteous manner
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High school diploma or GED required; some college preferred
• Must have at least 6 months of prior customer service, retail, or administrative support experience
• Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.
• No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.