Administrative Coordinator - Restoration & Customer Care

SP Global DRT; Charleston (SC); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) 3% Match

Health, Dental, Vision insurance

Job summary

SP Global DRT in Charleston, SC is seeking an Administrative Assistant to support office operations, scheduling, and client communications at our South Carolina site.

You will handle lead calls, FNOL entry, customer inquiries, invoicing coordination with the accounting team, and maintain files in NetSuite and Excel. This role requires in-person work five days a week and a proactive, detail-oriented mindset.

Qualifications

• Self-starter with proactive attitude.
• Excellent communication and multitasking skills.
• Proficient in Office 365; adaptable to new software.
• Customer-service oriented with a can-do mindset.
• Comfortable working with ambiguity and change.
• Attention to detail and problem-solving ability.
• Experience in water restoration, construction, or insurance preferred.
• Must be able to work in person five days per week.
• Ability to lift up to 25 pounds; authorized to work in United States.

Responsibilities

• Enter lead calls and FNOL into the system accurately.
• Provide exceptional customer service and resolve inquiries.
• Greet visitors and answer general calls; maintain professionalism.
• Dispatch and track lead calls to operations teams.
• Coordinate production and on-call schedules for resources.
• Monitor referrals to ensure timely progress and KPIs.
• Maintain Work-in-Progress board for active leads.
• Communicate daily with production crews to capture docs on site.
• Coordinate with accounting for invoicing at close-out.
• Create and maintain Excel files; upload to NetSuite.
• Assist other departments as needed.
• Perform other duties as assigned.

Skills

Self-starter

Communication

Organizational skills

Multitasking

Office 365

Customer service

Attention to detail

Problem solving

Ambiguity tolerance

Tools

Excel

NetSuite

Job description

SP Global DRT in Charleston, SC is seeking an Administrative Assistant to support office operations, scheduling, and client communications at our South Carolina site.

You will handle lead calls, FNOL entry, customer inquiries, invoicing coordination with the accounting team, and maintain files in NetSuite and Excel. This role requires in-person work five days a week and a proactive, detail-oriented mindset.