Administrative Assistant- South Carolina

SP Global DRT; Charleston (SC); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) 3% Match

Health, Dental, Vision insurance

Job summary

SP Global DRT in Charleston, SC is seeking an Administrative Assistant to support office operations, scheduling, and client communications at our South Carolina site.

You will handle lead calls, FNOL entry, customer inquiries, invoicing coordination with the accounting team, and maintain files in NetSuite and Excel. This role requires in-person work five days a week and a proactive, detail-oriented mindset.

Qualifications

• Self-starter with proactive attitude.
• Excellent communication and multitasking skills.
• Proficient in Office 365; adaptable to new software.
• Customer-service oriented with a can-do mindset.
• Comfortable working with ambiguity and change.
• Attention to detail and problem-solving ability.
• Experience in water restoration, construction, or insurance preferred.
• Must be able to work in person five days per week.
• Ability to lift up to 25 pounds; authorized to work in United States.

Responsibilities

• Enter lead calls and FNOL into the system accurately.
• Provide exceptional customer service and resolve inquiries.
• Greet visitors and answer general calls; maintain professionalism.
• Dispatch and track lead calls to operations teams.
• Coordinate production and on-call schedules for resources.
• Monitor referrals to ensure timely progress and KPIs.
• Maintain Work-in-Progress board for active leads.
• Communicate daily with production crews to capture docs on site.
• Coordinate with accounting for invoicing at close-out.
• Create and maintain Excel files; upload to NetSuite.
• Assist other departments as needed.
• Perform other duties as assigned.

Skills

Self-starter

Communication

Organizational skills

Multitasking

Office 365

Customer service

Attention to detail

Problem solving

Ambiguity tolerance

Tools

Excel

NetSuite

Job description

About The Company

SP Global DRT is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it “like it never even happened.”

Job Description

Administrative Assistant plays a pivotal role in facilitating efficient office operations at our South Carolina location, ensuring seamless communication with customers, stakeholders, and team members. This position involves diverse responsibilities, ranging from scheduling and customer service to financial administration and compliance documentation.

Primary Responsibilities

• Promptly receive and enter lead calls and job referrals (First Notice of Loss – FNOL) into the system, ensuring accuracy and completeness.
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
• Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
• Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
• Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion.
• Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.
• Monitor job file status daily to ensure accuracy in all job file documentation.
• Communicate daily with production crews to ensure all required documentation is captured on site at the point of task.
• Maintain an accurate Work-in-Progress board for all active leads and projects.
• Follow up with customers to ensure all documentation is complete.
• Monitor and ensure all client requirements are met.
• Review timestamps and other data points to ensure accurate reporting and KPIs.
• Perform all job close-out activities, including coordination with the accounting team to ensure proper and timely invoicing.
• Create and maintain Excel files.
• Upload, create, and maintain files in NetSuite.
• Assist other departments as needed.
• Perform other job-related duties as assigned.

Requirements

• Self-starter and proactive.
• Excellent communication, organizational, and multitasking skills.
• Proficiency in Office 365 and the ability to adapt to new software applications.
• Customer service oriented with a proactive, “can do,” positive attitude.
• Comfortable working with ambiguity.
• Attention to detail and problem-solving skills.
• Prior experience in water restoration, construction, or insurance, preferred.
• Must be able to work in person five days per week.
• Ability to lift, pull, and push up to 25 pounds.
• Authorized to work lawfully in the United States.

Job Type

• Full-Time, up to 40 hours per week.

Salary

$22.00-$25.00 / hour, based on experience.

Benefits

• 401(k) 3% Match
• Health, Dental, Vision insurance

Each SERVPRO franchise is independently owned and operated