Administrative Assistant- South Carolina

Sunstall Inc.; Charleston (SC); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k)3%Match

Health,Dental,Visioninsurance

Job summary

SERVPRO is seeking an Administrative Assistant to support our South Carolina location, ensuring smooth office operations, handling lead calls, scheduling, customer communication, and financial administration.

You will coordinate with production teams, maintain files in NetSuite and Excel, assist other departments, and uphold accurate KPIs while lifting up to 25 pounds and working in person five days a week.

Qualifications

• Self-starter and proactive.
• Excellent communication, organizational, and multitasking skills.
• Proficiency in Office 365 and the ability to adapt to new software applications.
• Customer service oriented with a proactive, can-do attitude.
• Comfortable working with ambiguity.
• Attention to detail and problem-solving skills.
• Prior experience in water restoration, construction, or insurance, preferred.
• Must be able to work in person five days per week.
• Ability to lift, pull, and push up to 25 pounds.
• Authorized to work lawfully in the United States.

Responsibilities

• Promptly receive and enter lead calls and job referrals (FNOL) into the system, ensuring accuracy and completeness.
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
• Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
• Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
• Collaborate with teams to coordinate the production schedule and on-calls schedule, ensuring efficient resource allocation and timely job completion.
• Monitor the logistical aspects of job referrals to ensure they progress smoothly and meet customer expectations.
• Monitor job file status daily to ensure accuracy in all job file documentation.
• Communicate daily with production crew to ensure all required documentation is captured on-site at the point of task.
• Maintain an accurate Work-in-Progress board for all active leads and projects.
• Follow up with customers to ensure all documentation is complete.
• Monitor and ensure all client requirements are met.
• Review timestamps and other data points to ensure accurate reporting and KPIs.
• Perform all job close-out activities, including coordination with the accounting team to ensure proper and timely invoicing.
• Create and maintain Excel files.
• Upload, create, and maintain files in NetSuite.
• Assist other departments as needed.
• Perform other job-related duties as assigned.

Skills

Self-starter

Communication skills

Office 365

Customer service

Ambiguity tolerance

Attention to detail

Water restoration experience

On-site work

Physical fitness

Authorized to work in US

Job description

ABOUTTHECOMPANY

SPGlobalDRTisaleaderinremediationandrestoration,providingbest-in-classservicetohandleemergencyandreconstructionneeds24/7.Ourgoalistohelpminimizetheinterruptiontoyourlifeandquicklymakeit"likeitneverevenhappened".

JOBDESCRIPTION

AdministrativeAssistantplaysapivotalroleinfacilitatingefficientofficeoperationsatourSouthCarolinalocation,ensuringseamlesscommunicationwithcustomers,stakeholders,andteammembers.Thispositioninvolvesdiverseresponsibilities,rangingfromschedulingandcustomerservicetofinancialadministrationandcompliancedocumentation.

PRIMARYRESPONSIBILITIES

• Promptlyreceiveandenterleadcallsandjobreferrals(FirstNoticeofLoss-FNOL)intothesystem,ensuringaccuracyandcompleteness.
• Provideexceptionalcustomerservicebyaddressinginquiries,resolvingissues,andmaintainingafriendlyandprofessionaldemeanorwheninteractingwithcustomers.
• Handlegeneralphonecallsandgreetvisitorstotheoffice,ensuringapositiveandwelcomingexperience.
• Efficientlydispatchandtrackleadcallsandjobreferralstoappropriateoperationalteams,ensuringtimelyresponseandresolution.
• Collaboratewithteamstocoordinatetheproductionscheduleandon-callschedule,ensuringefficientresourceallocationandtimelyjobcompletion.
• Monitorthelogisticalaspectsofjobreferralstoensurethattheyprogresssmoothlyandmeetcustomerexpectations.
• Monitorjobfilestatusdailytoensureaccuracyinalljobfiledocumentation.
• Communicatedailywithproductioncrewstoensureallrequireddocumentationiscapturedonsiteatthepointoftask.
• MaintainanaccurateWork-in-Progressboardforallactiveleadsandprojects.
• Followupwithcustomerstoensurealldocumentationiscomplete.
• Monitorandensureallclientrequirementsaremet.
• ReviewtimestampsandotherdatapointstoensureaccuratereportingandKPIs.
• Performalljobclose-outactivities,includingcoordinationwiththeaccountingteamtoensureproperandtimelyinvoicing.
• CreateandmaintainExcelfiles.
• Upload,create,andmaintainfilesinNetSuite.
• Assistotherdepartmentsasneeded.
• Performotherjob-relateddutiesasassigned.

REQUIREMENTS

• Self-starterandproactive.
• Excellentcommunication,organizational,andmultitaskingskills.
• ProficiencyinOffice365andtheabilitytoadapttonewsoftwareapplications.
• Customerserviceorientedwithaproactive,"cando,"positiveattitude.
• Comfortableworkingwithambiguity.
• Attentiontodetailandproblem-solvingskills.
• Priorexperienceinwaterrestoration,construction,orinsurance,preferred.
• Mustbeabletoworkinpersonfivedaysperweek.
• Abilitytolift,pull,andpushupto25pounds.
• AuthorizedtoworklawfullyintheUnitedStates.

JobType:

• Full-Time,upto40hoursperweek.

Salary:$22.00-$25.00/hour,basedonexperience.

Benefits:

• 401(k)3%Match
• Health,Dental,Visioninsurance

EachSERVPROfranchiseisindependentlyownedandoperated