Administrative Coordinator - Pulmonary & Critical Care

Massachusetts General Hospital; Boston (MA); On-site; USD 43,000 - 62,000; Full time

Job summary

Mass General Brigham is seeking an Administrative Coordinator for the Pulmonary & Critical Care team. The role supports durable medical equipment coordination, clinic staff, and efficient administrative operations to ensure seamless patient experiences.

Reporting to the Practice Manager, you will manage DME logistics, serve as a primary contact for patients and providers, and assist with scheduling and care coordination. A strong healthcare administrative background is preferred.

Qualifications

• High school diploma or equivalent required; associate's degree in Business Administration or related field preferred.
• Five to seven years of administrative experience required, preferably in a healthcare setting.
• Experience cannot be substituted for the required education.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Coordinate the timely ordering, documentation, and data entry of DME and related supplies.
• Serve as the primary point of contact for patients, providers, clinical staff, and vendors on DME-related matters.
• Provide responsive, high-quality customer service and act as a liaison for incoming calls.
• Support care coordination with triage nurses and provide administrative assistance to clinic nursing staff.
• Schedule patient appointments, diagnostic testing, and referrals, and assist with managed care-related needs.
• Organize competing priorities, resolve administrative challenges, protect confidential patient information, and serve as a resource for support staff.

Skills

Problem solving

Analytical thinking

Organizational skills

Administrative skills

Communication

Education

High school diploma or equivalent

Associate's degree in Business Administration or related field preferred

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

Mass General Brigham is seeking an Administrative Coordinator for the Pulmonary & Critical Care team. The role supports durable medical equipment coordination, clinic staff, and efficient administrative operations to ensure seamless patient experiences.

Reporting to the Practice Manager, you will manage DME logistics, serve as a primary contact for patients and providers, and assist with scheduling and care coordination. A strong healthcare administrative background is preferred.