Administrative Coordinator - Pulmonary & Critical Care

Massachusetts General Hospital; Boston (MA); On-site; USD 43,000 - 62,000; Full time

Job summary

Mass General Brigham is seeking an Administrative Coordinator for the Pulmonary & Critical Care team. The role supports durable medical equipment coordination, clinic staff, and efficient administrative operations to ensure seamless patient experiences.

Reporting to the Practice Manager, you will manage DME logistics, serve as a primary contact for patients and providers, and assist with scheduling and care coordination. A strong healthcare administrative background is preferred.

Qualifications

• High school diploma or equivalent required; associate's degree in Business Administration or related field preferred.
• Five to seven years of administrative experience required, preferably in a healthcare setting.
• Experience cannot be substituted for the required education.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Coordinate the timely ordering, documentation, and data entry of DME and related supplies.
• Serve as the primary point of contact for patients, providers, clinical staff, and vendors on DME-related matters.
• Provide responsive, high-quality customer service and act as a liaison for incoming calls.
• Support care coordination with triage nurses and provide administrative assistance to clinic nursing staff.
• Schedule patient appointments, diagnostic testing, and referrals, and assist with managed care-related needs.
• Organize competing priorities, resolve administrative challenges, protect confidential patient information, and serve as a resource for support staff.

Skills

Problem solving

Analytical thinking

Organizational skills

Administrative skills

Communication

Education

High school diploma or equivalent

Associate's degree in Business Administration or related field preferred

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Administrative Coordinator - Pulmonary & Critical Care

Join the MGH Pulmonary & Critical Care team as an Administrative Coordinator and help deliver a seamless experience for patients, providers, and clinical staff.

Reporting to the Practice Manager, you will play a key role in coordinating durable medical equipment (DME), supporting clinic nursing staff, and keeping essential administrative processes moving efficiently.

What You'll Do

• Coordinate the timely ordering, documentation, and data entry of DME and related supplies.


• Serve as the primary point of contact for patients, providers, clinical staff, and vendors on DME-related matters.


• Provide responsive, high-quality customer service and act as a liaison for incoming calls.


• Support care coordination with triage nurses and provide administrative assistance to clinic nursing staff.


• Schedule patient appointments, diagnostic testing, and referrals, and assist with managed care-related needs.


• Organize competing priorities, resolve administrative challenges, protect confidential patient information, and serve as a resource for support staff.

What You'll Bring

• A strong work history as a Patient Service Coordinator.


• Exceptional problem-solving, analytical, organizational, and administrative skills.


• The ability to work both independently and collaboratively in a team environment.


• Clear, professional communication and a strong commitment to patient-centered service.

Qualifications

Experienced Administrative Professional

Bring your administrative expertise to a dynamic healthcare environment where your organization, judgment, and professionalism will help support senior-level staff and keep important work moving forward. This opportunity is ideal for an experienced administrative professional who thrives independently, manages competing priorities with care, and communicates effectively across all levels of an organization.

What You'll Bring

• High school diploma or equivalent required; associate's degree in Business Administration or a related field preferred


• Experience cannot be substituted for the required education


• Five to seven years of administrative experience required, preferably in a healthcare setting


• One to two years of experience supporting senior-level staff preferred


• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook


• Excellent verbal and written communication skills


• Strong organization, multitasking, attention to detail, and problem-solving abilities


• Ability to work independently with minimal supervision


• Familiarity with hospital administration processes and healthcare regulations


• Professional demeanor and ability to interact effectively with staff at all levels

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

100 Blossom Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$20.84 - $29.79/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership \"looks like\" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.