Administrative Coordinator 1-4

Nunez Community College; Baton Rouge (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Louisiana State Board of Private Security Examiners in Baton Rouge seeks an Administrative Coordinator to be the first point of contact, delivering courteous client service and keeping front-office operations running smoothly.

No prior experience is required; the role supports processing security officer applications and maintaining records in a compliant, confidential manner.

Qualifications

• Demonstrated ability to communicate information accurately and appropriately.
• Customer-centric service mindset and responsiveness to inquiries.
• Ability to adhere to State Civil Service rules and applicable laws.
• Commitment to integrity and confidential handling of information.
• Willingness to learn and adapt to agency processes.
• Effective time management and prioritization.
• Analytical thinking to assess information and influence decisions.

Responsibilities

• Answer and route all incoming agency calls and process new security officer applications in the web-based database.
• Verify applicant eligibility and ensure all requirements are met for security officer status.
• Manage registrations and update database with accurate documentation.
• Process terminations and address database issues with excellent customer service.
• Assist security officers navigating the system and answering questions about the process.
• Maintain confidential, accurate records of applications, registrations, and terminations.

Skills

Communicating Effectively

Focusing on Customers

Following Policies and Procedures

Acting with Ethics and Integrity

Learning Actively

Managing Time

Thinking Critically

Job description

Mission

LSBPSE is committed to protecting the public by regulating and enforcing the standards for private security professionals in the state of Louisiana. We strive to ensure that all private security professionals are properly trained, licensed, and adhere to the highest ethical standards. We are dedicated to promoting the integrity and professionalism of the private security industry in Louisiana, and to working with industry stakeholders to continually improve the quality and effectiveness of private security services. LSBPSE envisions a future where all private security professionals in the state are highly trained, knowledgeable, and ethical, where the public can trust and rely on the services provided by the private security industry; and to ensure that all private security professionals are held to the same standards of accountability and professionalism.

Overview of Role

We’re looking for an Administrative Coordinator to serve as the first point of contact at the agency, creating a welcoming environment for clients and visitors and providing administrative support that keeps our front office running smoothly.

Candidate Competencies

• Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas
• Focusing on Customers: The ability to serve the needs of those who support and/ or rely on the services provided.
• Following Policies and Procedures: The ability to comply with the policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.
• Acting with Ethics and Integrity: The ability to be consistent, honest, and a trustworthy steward of State resources.
• Learning Actively: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.
• Managing Time: The ability to control your time to increase effectiveness, efficiency, or productivity.
• Thinking Critically: The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion.

If you're compassionate, organized, and thrive in a people-centered environment, this could be the opportunity for you!

No experience or training is required.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Answer/route all incoming agency calls. Assist with accurately processing new security officer applications in web-based database. Review submitted documents and ensure that all required information is completed and accurate.

• Verify eligibility of applicants and make sure that they meet all necessary requirements to become a security officer.

• Manage security officer registrations by verifying the accuracy of registration information, ensuring that all required documentation is on file, and updating the database as necessary.

• Process security Officer terminations, verifying the accuracy Of termination information and ensuring that all necessary documentation is complete and on file. Provide exceptional customer service to security officers who require assistance with database issues.

• This may include helping security officers navigate the system, answering questions about the application process, and providing support to security officers who need help unlocking their account.

• Maintain accurate records of security officer applications, registrations, and terminations in the database. Maintain a high level of confidentiality and accuracy in handling sensitive information to ensure that all security Officer information is always kept confidential and secure.

Appointment Type

Probationary - up to 24 months

Career Progression

This position does participate in a Career Progression Group.

Compensation

The salary offered will be determined based on qualifications and experience.

Louisiana is a State As Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

For further information about this vacancy, contact:

Cindy Hill

Louisiana State Board of Private Security Examiners

225-328-4452

[e-mail]