Administrative Coordinator

Ruan Transportation Management Systems, Inc.; Des Moines (IA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401k

Paid Time Off

Job summary

Ruan Transportation Management Systems, Inc. is seeking an organized administrative assistant to support an operations center, including dispatch, payroll and billing data, driver communications, and customer service.

The role requires 1–2 years of clerical or transportation experience, a High School diploma or GED, strong computer skills, and the ability to multi-task in a fast-paced environment while complying with DOT regulations.

Qualifications

• Education: High School Diploma or GED required or equivalent work experience.
• Experience: 1–2 years in clerical, transportation, payroll or related roles.
• Proficient in Microsoft Office and ability to learn multiple systems.

Responsibilities

• Answer phones and handle mail, supply orders, and dispatch-related data.
• Monitor software for driver dispatch, maintenance, payroll and billing data.
• Provide customer service support for drivers, customers and staff.
• Assist with dispatch setup, driver documents, and communication.
• Audit driver logs and vehicle inspection reports for compliance.
• Record and maintain operational data such as trips, miles and loads.
• Perform other duties and special projects as assigned.

Skills

Computer skills

Microsoft Office

Multi-tasking

Written and verbal communication

Data analysis

Education

High School Diploma/GED

Job description

Perform a variety of routine to moderately difficult administrative, office support and customer service duties to ensure the workflow within an operations center which may include management, driver support staff, drivers, maintenance staff and associated customer(s).

Responsibilities:

• Provide administrative support to an operation, including but not limited to answering phones, sorting mail, ordering and maintaining supply inventories and maintaining dispatch, payroll and billing information.


• Monitor and provide timely and accurate updates to various software programs for driver dispatch, maintenance and driver payroll and billing in a timely and accurate manner assuring deadlines are met.


• Provide customer service support for drivers, maintenance staff, customers, vendors and operations support staff.


• Provide assistance and support in basic dispatch responsibilities including dispatch set-up, preparing pre-trip load and driver documents, driver and customer communication, updating dispatch records, processing and maintaining post-trip documents. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.


• Process and audit safety related items such as driver logs and driver vehicle inspection reports to assure compliance with company and DOT regulations.


• Record and maintain data related to operational performance such as trips, driver pay, miles, stops, fuel, and loads.


• Perform other job-related duties and special projects as requested.

Requirements

Job Requirements/Minimum Qualifications:

Education:High School Diploma/GED required or equivalent work experience.

Experience: 1-2 years of experience in clerical, transportation, payroll or related experiences.

• Must have excellent computer skills and proficiency in Microsoft Office Suite along with the ability to become proficient in multiple systems.


• Strong ability to multi-task in a fast-paced environment and take direction from multiple operational leaders.


• Excellent written and verbal communication skills required.


• Proven ability to independently process, analyze and report data.

Benefits

Ruan provides benefits which include:

• Medical


• Dental


• Vision


• Disability


• Life


• 401k


• Paid Time Off

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