Administrative Coordinator

SERVPRO of Hoboken/Union City; Cliffwood (NJ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

SERVPRO of Hoboken/Union City in Cliffwood, NJ seeks an organized Administrative Coordinator to support restoration and insurance projects. You will manage documentation, scheduling, and communication with customers, adjusters, vendors, and project managers, ensuring deadlines are met and service is exceptional.

This full-time role offers training, advancement opportunities, and a comprehensive benefits package including health, dental, 401(k), and PTO.

Qualifications

• Experience in construction, restoration, insurance, property management, or administrative support is preferred, but not required.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Comfortable using Microsoft Office and learning new software systems (experience with restoration software or Xactimate is a plus).
• Detail-oriented, dependable, and able to thrive in a fast-paced environment.
• Someone who takes pride in getting the details right, follows through without being asked, and genuinely enjoys helping people during stressful situations.

Responsibilities

• Keep job files organized, accurate, and compliant with insurance carrier and company standards.
• Track project milestones, change orders, permits, authorizations, and required documentation.
• Communicate with customers, insurance adjusters, vendors, and internal team members to keep projects moving smoothly
• Support Project Managers with scheduling, documentation, billing preparation, and administrative coordination
• Review job files for accuracy and completeness before billing and audits
• Monitor multiple active projects while ensuring deadlines and service standards are met
• Help deliver an outstanding customer experience from first notice of loss through project completion

Skills

Organizational skills

Multitasking

Communication skills

Attention to detail

Dependable

Customer service

Restoration industry knowledge

Team coordination

Tools

Microsoft Office

Xactimate

Restoration software

Job description

Benefits:

• Health insurance
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Administrative Coordinator

Location: Cliffwood, NJ
Schedule: Full-time, Monday-Friday, 9:00 AM-5:00 PM

About the Role

We're looking for an organized, detail-oriented Administrative Coordinatorto be the backbone of our team. This position provides an opportunity to learn the restoration and insurance industry while supporting our mitigation and reconstruction teams.

In this role, you'll help keep projects moving by managing documentation, scheduling, and communication that are critical to successful fire and water restoration projects. You'll work closely with Project Managers, customers, insurance adjusters, and vendors to ensure every project stays organized, every deadline is met, and every customer receives exceptional service.

What You'll Do

• Keep job files organized, accurate, and compliant with insurance carrier and company standards
• Track project milestones, change orders, permits, authorizations, and required documentation
• Communicate with customers, insurance adjusters, vendors, and internal team members to keep projects moving smoothlySupport Project Managers with scheduling, documentation, billing preparation, and administrative coordination
• Review job files for accuracy and completeness before billing and audits
• Monitor multiple active projects while ensuring deadlines and service standards are met
• Help deliver an outstanding customer experience from first notice of loss through project completion

What We're Looking For

• Experience in construction, restoration, insurance, property management, or administrative support is preferred, but not required
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Comfortable using Microsoft Office and learning new software systems (experience with restoration software or Xactimate is a plus)
• Detail-oriented, dependable, and able to thrive in a fast-paced environment
• Someone who takes pride in getting the details right, follows through without being asked, and genuinely enjoys helping people during stressful situations

What We Offer

• A clearly defined career path into our Job File Coordinator program with opportunities for advancement
• Comprehensive, hands-on training in the restoration and insurance industry
• Medical insurance available after eligibility requirements are met
• Company-paid employee dental, vision, and life insurance
• 401(k) with company match
• Paid Time Off (PTO), paid sick time, and paid holidays
• A supportive, team-oriented culture where your contributions are valued
• The opportunity to make a meaningful difference by helping families and businesses recover after fire, water, mold, and storm damage

If you're highly organized, enjoy helping people, and are looking for a career—not just a job—we'd love to hear from you.

SERVPRO is an Equal Opportunity Employer.