Installation Technician

ADT; Concord (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with employer matching

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Culture of coaching and career growth

Job summary

ADT in Concord, California is seeking a Residential Installation Technician to deliver exemplary service by installing security systems and ensuring customer satisfaction. The role involves evaluating customer needs and technical solutions while working collaboratively in a dynamic environment.

The ideal candidate will possess a customer-focused mindset, technical aptitude, and strong communication skills. This position offers full benefits, including medical, dental, vision, and 401(k) with employer matching.

Qualifications

• Valid driver's license is required.
• Customer-focused and customer-driven mindset is essential.
• Technical aptitude to solve installation issues.

Responsibilities

• Work with customers to determine optimal systems and equipment.
• Install and test equipment functionality.
• Provide solutions by visiting customer locations.
• Identify opportunities for improving customer systems.

Skills

Customer-focused mindset

Technical aptitude

Strong verbal communication

Ability to thrive in uncertainty

Education

High school degree or equivalent

Electronic Trade School training

Job description

Residential Installation Technician – Responsibilities

• Work with the customer to determine the optimal system and equipment to meet their needs.
• Install and test the operations of all equipment to ensure proper functionality and signal reception required to establish service.
• Evaluate the information provided and work with the customer to provide the best possible solution for their location.
• Identify opportunities to improve the use and functionality of the customer’s system and provide those recommendations.
• Pursue safety practices to safeguard against injury and damage to property.
• Assure against loss of unused materials, ladders, and tools on a job site or office location.
• Collect all debris, patch any holes, and clean the site, leaving it in a better condition than when started.
• Perform any other duties necessary to help drive our vision, fulfill our mission, and abide by our organization’s values.
• Work in a dynamic, collaborative environment, working closely with customers and coworkers.
• Provide solutions by visiting customers at their homes or businesses.

Qualifications

• Customer‑focused and customer‑driven mindset.
• Technical aptitude.
• Strong verbal communication.
• Ability to thrive in the face of uncertainty.
• Valid driver’s license.
• High school degree or equivalent.
• Electronic Trade School training is a plus.

Benefits

• Full benefits beginning on the 1st of the month after 31 days of employment.
• Casual, yet energetic and engaging work environments.
• Medical, dental, vision, and 401(k) with employer matching.
• Paid vacation time.
• Tuition reimbursement and employee referral bonuses.
• Culture of coaching, development, and career growth opportunities.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.