Administrative Concierge

KPMG LLP; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

KPMG LLP in Orlando, FL is seeking an Administrative Concierge to join our Administrative & Office Experience team. You will support in-person operations, greet visitors, coordinate meeting setups, arrange catering, mail and building services for partners and staff.

The role requires at least two years of administrative or hospitality experience, proficiency with Microsoft Office, and the ability to manage multiple tasks in a fast-paced professional services environment.

Qualifications

• Minimum two years of recent administrative experience or customer service/hospitality industry experience; AV technology experience a plus.
• High school diploma or GED required; college coursework preferred.
• Proficient in Microsoft Office; able to learn firm-wide GenAI and internal applications.

Responsibilities

• Collaborate with in-office teams to support reception, visitor escorting, meeting setup, catering, mail, technology and facilities needs for partners and staff.
• Provide transactional administrative support including travel arrangements, drafting letters, client invoices and other documents.
• Manage day-to-day intake of requests for technology, hospitality, client and building maintenance; escalate as needed.
• Coordinate scanning, copying and mail/shipping with internal and external teams and vendors during peak times.
• Communicate professionally with KPMG professionals and external clients; maintain respectful, courteous environment.
• Troubleshoot issues, propose solutions, and follow standard procedures; work with minimal supervision.

Skills

Administrative experience

Customer service

AV technology

GenAI familiarity

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

KPMG is currently seeking an Administrative Concierge to join our Administrative & Office Experience organization.

Responsibilities:

• Collaborate with the Lakehouse team to support in-office needs, including reception, escorting visitors, meeting setup and support, arranging catering, mail, coordination of technology and facilities support, and other general office support for partners, managing directors, clients and other professional staff activities
• Provide transactional administrative support within the Administrative Services business model, including arranging travel, drafting firm letters, client invoices and other documents and complete additional administrative tasks as assigned
• Manage intake process for day-to-day requests to include technology, hospitality, client, office and building maintenance issues and elevate as necessary
• Liaise with internal and external teams and vendors to provide support for scanning, copying and mail/shipping during peak times
• Communicate with KPMG professionals and external clients in a friendly and professional manner, working with a diverse range of individuals at all levels in the organization
• Troubleshoot common issues, provide appropriate solutions and alternatives, and elevate concerns as appropriate; follow standard practices and procedures for all activities
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment

Qualifications:

• Minimum two years of recent administrative experience or customer service/hospitality industry experience; AV technology experience a plus
• Completed coursework from an accredited college/university preferred; minimum of a high school diploma or GED is required
• Proficiency in Microsoft Office Suite applications; excellent Web-based research skills and ability to learn firm-wide applications including GenAI
• Analytical skills and ability to proactively troubleshoot problems, ask critical questions for clarification, collect data to aid in developing/providing solutions; must also understand when to elevate matters with the ability to work independently and effectively as a team member; must be motivated, innovative and have a proactive approach while working under minimal supervision
• Strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and teamwork; capability to build productive relationships with peers; leverage strengths, expertise and diverse perspectives to maintain a high-performing team; capacity to manage competing priorities and/or deadlines with service excellence with strong attention to detail; time management, prioritization and project coordination skills required for fast-paced professional services environment
• Required to be in the office full-time Monday through Friday
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)