Administrative Concierge, Administrative Services

KPMG LLP; City of Albany (NY); On-site; USD 40,000 - 58,000; Full time

Job summary

KPMG LLP is seeking an Administrative Concierge to join our Albany office. You will provide onsite administrative support for the Office Managing Partner and senior leaders, coordinate daily operations and hospitality services, and prepare important documents for leadership initiatives.

The role requires strong communication, organizational skills, and the ability to work in a fast-paced environment. Qualifications include at least two years in administrative, customer service, or hospitality

Qualifications

• Minimum two years of administrative, customer service, or hospitality experience.
• Proficiency in Microsoft Office Suite; ability to learn firmwide applications including GenAI.
• Strong analytical, problem-solving and organizational skills.
• Excellent verbal and written communication; time management and project coordination abilities.
• Ability to work independently and collaboratively in a team, with discretion and professionalism.
• Physical ability to stand, walk, lift, stock boxes, and support office operations.
• Must be authorized to work in the U.S. without visa sponsorship.

Responsibilities

• Provide onsite administrative support for the Office Managing Partner, Local Office Partners, and office leaders; be a visible resource for leadership, professionals, clients, recruits, visitors, and vendors.
• Support daily office operations and hospitality services, including pantry stocking, conference room setup, catering coordination, mail and shipping, and general office support; assist with events and staff activities.
• Prepare meeting materials, presentations, letters, invoices, and other documents; manage requests involving technology, hospitality, facilities, and building maintenance; troubleshoot and escalate when needed.
• Coordinate with internal teams, vendors, and service providers to support office operations and provide scanning, copying, printing, mail, shipping, and tech support as needed.
• Assist with travel coordination, expense reporting, invoice processing, and other administrative activities supporting office leadership.

Skills

Administrative experience

Customer service

Hospitality

Analytical skills

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

GenAI familiarity

Job description

KPMG is currently seeking an Administrative Concierge to join our Administrative & Office Experience organization.

Responsibilities:

• Provide onsite administrative support for the Office Managing Partner, Local Office Partners, Managing Directors, and other office leaders; serve as a visible, in-person resource for leadership, professionals, clients, recruits, visitors, and vendors, providing exceptional customer service and support
• Support daily office operations and hospitality services, including stocking and organizing pantry and supply areas, conference room setup and reset, catering coordination, mail and shipping services, minor office upkeep, and general office support; coordinate and support office events, town halls, recognition programs, networking functions, recruiting activities, client-facing events, leadership visits, and other office-wide initiatives
• Prepare meeting materials, presentations, communications, firm letters, client invoices, and other business documents to support leadership and office initiatives; manage and respond to office requests involving technology, hospitality, facilities, clients, office operations, and building maintenance; troubleshoot issues, identify solutions, and escalat* concerns when appropriate
• Coordinate with internal teams, vendors, and service providers to support office operations and provide scanning, copying, printing, mail, shipping, facilities, and technology support as needed
• Assist with travel coordination, expense reporting, invoice processing, and other administrative activities supporting office leadership
• Build strong relationships across the office while supporting employee engagement, recognition programs, community activities, networking opportunities, and awareness of leadership priorities and office initiatives; handle confidential information with professionalism, discretion, and sound judgment
• Function as a visible ambassador for the firm, fostering connection, collaboration, engagement, and a respectful workplace culture
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment

Qualifications:

• Minimum two years of recent administrative, customer service, or hospitality industry experience; audiovisual technology experience a plus
• Completed coursework from an accredited college or university preferred; minimum of a high school diploma or GED is required
• Proficiency in Microsoft Office Suite applications; excellent web-based research skills and the ability to learn firmwide applications, including GenAI
• Strong analytical, problem-solving, and organizational skills with the ability to proactively identify issues, gather information, recommend solutions, exercise sound judgment, and appropriately elevate matters when needed
• Ability to work independently and collaboratively in a team environment while demonstrating initiative, professionalism, attention to detail, and a proactive approach to managing competing priorities and deadlines; excellent verbal and written communication, customer service, time management prioritization, and project coordination skills, with the ability to build productive relationships with professionals, clients, visitors, vendors, and other stakeholders
• Capability to perform the physical requirements of the role, including standing, walking, bending, reaching, lifting, carrying, moving, and stocking boxes, office supplies, catering items, meeting materials, and other equipment necessary to support office operations and events, with or without reasonable accommodation
• Required to work in the Albany office full-time, Monday through Friday
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)