Temporary Deskside Services Advisor II

KPMG LLP; Houston (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

KPMG is seeking a Temporary Deskside Services Advisor II for its Digital Nexus technology organization. This onsite role in Houston, TX, lasts twelve months and focuses on second-level IT support for PCs/MACs, ticket and asset management, and desktop services.

The position requires strong communication, problem solving, and the ability to work onsite five days a week. You will collaborate with customers, escalate issues when needed, and adhere to compliance processes while contributing to IT

Qualifications

• Minimum two years of troubleshooting experience in a fast-paced technology environment
• Bachelor's degree preferred; high school diploma or GED required
• Ability to support client service professionals at various levels within the firm
• Onsite work five days/week and potential travel to other locations; on-call coverage as needed
• Strong communication, problem solving, analytical and independent judgment skills
• Ability to influence, mentor and be a credible source of knowledge to others
• Authorized to work in the U.S. without visa sponsorship now or in the future

Responsibilities

• Troubleshoot/break-fix, configure and deploy PCs/MACs; manage tickets and assets; provide desktop service
• Communicate with customers from analysis to resolution and follow up to ensure satisfaction
• Follow compliance processes for chain of custody and hardware tracking
• Serve as a senior team member/escalation point for IT personnel
• Escalate issues promptly and contribute to national IT project implementations
• Apply knowledge of client applications to troubleshoot and deploy patches/upgrades
• Uphold integrity, professionalism, and a respectful work environment

Skills

Communication

Problem solving

Analytical thinking

Independent judgment

Customer service

Teamwork

Mentoring

Education

Bachelor's degree

High school diploma or GED

Job description

KPMG is currently seeking a Temporary Deskside Services Advisor II to join our Digital Nexus technology organization. This is an onsite role based out of the Houston, TX office location for a twelve-month assignment.

Responsibilities:

• Perform the troubleshooting/break-fix, configuration, distribution and implementation of PC and MAC laptops/desktops; deliver high-quality second-level service of the technology environment, management of tickets, asset management, and desktop service
• Communicate proactively with customers, from analysis through resolution, to keep them informed of status; provide follow-up upon resolution to help make certain customer satisfaction
• Follow compliance processes related to preservation of chain of custody and tracking of designated hardware or components
• Serve as a senior team member/escalation point and may be conferred with a subject matter authority by other IT personnel
• Make certain timely escalation of customer issues by assigning appropriate priority level, escalating as necessary to management contacts, and owning the issue through resolution; participate in the implementation of national IT projects IT process development and documentation efforts
• Apply a working knowledge of internal client-specific applications to troubleshoot issues; test and deliver patches, product releases, and other firm-supported upgrades and enhancements
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum two years of recent troubleshooting experience in a fast-paced technology environment
• Bachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED required
• Ability to support client service professionals at various levels within the firm
• Capability to work onsite five days/week and travel to other KPMG locations as needed; able to provide on-call coverage at nights and weekends, as needed
• Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork
• Ability to positively influence, mentor and be a credible source of knowledge to less experienced team members
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)