Administrative Clerk: Order Processing & Customer Support

Colonial Group; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Colonial Group is seeking a detail-oriented back office/administrative assistant in Dallas to support sales and customer service operations. You will process orders, handle invoicing, verify documentation, and coordinate with internal teams to ensure accurate data input and timely responses.

The role emphasizes accuracy, professionalism, and adherence to company policies. You will interact with customers and internal staff while maintaining high service standards.

Responsibilities

• Download PSPorders into NDSSys after review and correction of ROEEditList.
• When necessary, manually order into NDS or PSSys.
• Review and correct Order Files status Report, Transfer further outlines.
• Notify customers about outages.
• Ensure COA and SPE specs are provided to customers as necessary.
• Daily invoicing of credit memos.
• Credit Collections Answers telephone and direct calls to appointment provider.
• Research customer, Sales Rep and BAKEMARK affiliates in inquiries.
• Backup to William-Calendar appointments as directed by Supervisor.
• Provide Sales Representative service brief.
• Files documents as directed.
• Assist Office Supervisor with back office duties as needed; such as cash handling and NDS data input.
• Treat all customers both external and internal with dignity and respect.
• Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and other wise posted.
• Other duties include as needed to meet company goals and objectives.

Job description

Colonial Group is seeking a detail-oriented back office/administrative assistant in Dallas to support sales and customer service operations. You will process orders, handle invoicing, verify documentation, and coordinate with internal teams to ensure accurate data input and timely responses.

The role emphasizes accuracy, professionalism, and adherence to company policies. You will interact with customers and internal staff while maintaining high service standards.