Administrative Associate

Auburn University Montgomery; Montgomery (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Auburn University at Montgomery is seeking an Administrative Associate to keep the Central Advising front office running smoothly. Key duties include scheduling appointments, handling phone and email inquiries, and maintaining accurate student records.

The role involves coordinating advising events, processing purchases and reconciliations, and supporting the Director and Associate Director with administrative tasks. Strong communication and organizational skills are essential.

Qualifications

• High school diploma and two years clerical/administrative experience.
• Relevant education may be substituted for experience.

Responsibilities

• Front-office Operations: manage scheduling, phone and email inquiries, and maintain accurate student records.
• Enrollment & Retention Support: assist with inquiries, outreach, and liaison between students and staff.

Skills

Clerical experience

Education

Bachelor's Degree

Job description

Overview

The Office of Central Advsing at Auburn University at Montgomery is accepting applications for an Administrative Associate. The Administrative Associate plays an important role in fulfilling Central Advising’smission by ensuring the front office operates efficiently and effectively. Key responsibilities include scheduling appointments, managing phone and emailcommunications, and maintaining accurate records.

Additionally, this position involves coordinating advising events, executing purchasing and reconciliation processes, interfacing with other campus offices to promote studentsuccess, and assisting the Director and Associate Director with various administrativetasks. This position reports to the Director of Central Advising.

Auburn University at Montgomery reserves the right once interviewing has begun to stop accepting applications.

Responsibilities

Front-office Operations (80%)

• Foster a welcoming atmosphere through excellent customer service, ambiance,and positive interactions.
• Oversee daily front-office operations, including processing student forms, openingand closing the office, and maintaining accurate student records.
• Supervise the waiting room and manage scheduling for walk-in and scheduledadvising appointments to ensure efficient service.
• Monitor and direct phone calls and email inquiries to the appropriate advisors anddepartments.
• Coordinate office supply inventory and manage purchase orders as needed.
• Initiate and track maintenance requests using the Track-It system.
• Coordinate Central Advising events, such as workshops, registration fairs, andinformation sessions. This includes promoting events with the Marketing teamand managing room reservations with Conference Services.
• Collect and maintain accurate fiscal and statistical records; assist with reportpreparation and data entry.
• Prepare, proofread, and/or draft correspondence for supervisory staff.

Enrollment & Retention Support (20%)

• Assist with inquiries sent to [e-mail] [e-mail], following up to ensure timely resolutions.
• Support enrollment and retention initiatives, including call campaigns andproactive outreach to recently admitted and continuing students, and trackstudent responses.
• Act as a liaison between students, advisors, and other departments to facilitateefficient support.

Qualifications

Minimum QualificationsHigh school diploma and two (2) years clerical/administrative experience. Relevant education may be substituted for experience requirement.

Preferred QualificationsBachelor’s Degree and experience working in higher education or academic supportservices office.

Equal Opportunity Compliance Statement

AUBURNUNIVERSITYATMONTGOMERYIS ANAFFIRMATIVEACTION/EQUALOPPORTUNITYEMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Human Resources/affirmative action/equal employment opportunity (aa/eeo) strives to ensure an inclusive and equitable working, living, and learning environment for members of theaumcommunity.